The Arcive of Official vBulletin Modifications Site.

HelpDesk v1.63 · **Released**: 02-26-2005

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

No File Edits!
Ability to turn the HelpDesk off.
Ability to turn the New Ticket option off.
Automated Response to users when tickets are submitted by email or private message.
Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
Departments / Ticket Categories.
Limit usergroups to handle certain department tickets.
Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
New Tickets since last visit to forums.
New Replies since last visit to forums.
Unresolved / Resolved Tickets.
WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.

Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

Shawn Yue · #**692** 02-29-2008, 07:14 AM

How To Install I Dun SEE ANY Installl????

sv1cec · #**693** 03-06-2008, 06:23 AM

Sorry for not having the time to go through all 47 pages of discussion, but I have a question here.

What is the actual use of Departments? I mean I can't understand what it is used for. I understand you associate a user group with a department, but what does this mean? Is the department responsible for answering the tickets? Or is the department a designation of which usergroup the ticket was issued from?

Any clarification will be greatly appreciated, as this hack can help us solve some computer-related questions we receive.

Also, I do not see any permissions for which user group can reply to a ticket. I would like to set up my helpdesk, so that some user groups can submit tickets, and some other groups can answer them. How can I do it?

Thanks for your time.

Shawn Yue · #**694** 03-10-2008, 07:45 AM

I Cant See Any Install Buttom How To Install Help Desk???

sv1cec · #**695** 03-10-2008, 08:45 AM

Well, never mind my previous post, I downloaded and installed this hack, after I modified it to suit our site needs. I found several good points in this hack, but also several things I found problematic, one of which ended me sending a PM to all my members. So I guess, I should click on Install.

Shawn Yue · #**696** 03-10-2008, 02:02 PM

How To Install This Hack I Dun See Any Install

flasher33 · #**697** 03-18-2008, 01:16 AM

I get this error when installing

Quote:

Fatal error: Call to a member function on a non-object in /home/pclink4/public_html/vb/admincp/helpdesk_install.php on line 66

Shawn Yue · #**698** 03-18-2008, 01:27 AM

Me Also

Shawn Yue · #**699** 03-19-2008, 07:34 AM

Ok Member As the Developer Say It is Upgrading To 3.7 So It Will not Work On 3.5 And 3.6.8 AnyMore How I Wish It Work on 3.6.8....

mblb · #**700** 03-21-2008, 12:05 AM

I get the following error message when trying to install!

Fatal error: Call to a member function query() on a non-object in /home/*******/public_html/forums/admincp/helpdesk_install.php on line 66

velias · #**701** 03-25-2008, 02:48 PM

me too!!!!

Fatal error: Call to a member function query() on a non-object in /home/******/public_html/forum/admincp/helpdesk_install.php on line 66

I used vBulletin 3.6.8 patch level 2

dmorales · #**702** 03-31-2008, 09:40 PM

Any updates???

Ekin Cheng · #**703** 04-02-2008, 11:46 AM

This Wont Work For Updated vB From 3.6.8+

Weston · #**704** 04-05-2008, 07:10 PM

Fatal error: Call to a member function query() on a non-object in /home/.other/adminbp/privateforum/forums/admincp/helpdesk_install.php on line 66 what did i do wrong here ?

technom8t · #**705** 04-09-2008, 10:19 AM

I would Love this to work on 3.6.8, can any one help out by modifying this so that it does?

it would be much appreciated, i get the same fatal error as above when trying to install

Bosco Wong · #**706** 04-10-2008, 07:44 AM

Pm The Coder And I Would Also Hope This Work For 3.7.0 X

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.09063 seconds Memory Usage 2,354KB Queries Executed 30 (?)
More Information
Template Usage: (1)SHOWTHREAD (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (1)ad_showthread_beforeqr (1)bbcode_quote (1)footer (1)forumjump (1)forumrules (1)gobutton (1)header (1)headinclude (1)modsystem_post (1)navbar (6)navbar_link (120)option (1)pagenav (1)pagenav_curpage (3)pagenav_pagelink (1)pagenav_pagelinkrel (16)post_thanks_box (16)post_thanks_button (1)post_thanks_javascript (1)post_thanks_navbar_search (16)post_thanks_postbit_info (15)postbit (16)postbit_onlinestatus (16)postbit_wrapper (1)spacer_close (1)spacer_open (1)tagbit_wrapper Phrase Groups Available: global inlinemod postbit posting reputationlevel showthread	Included Files: ./showthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/functions_bigthree.php ./includes/class_postbit.php ./includes/class_bbcode.php ./includes/functions_reputation.php ./includes/functions_post_thanks.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete showthread_start showthread_getinfo forumjump showthread_post_start showthread_query_postids showthread_query bbcode_fetch_tags bbcode_create showthread_postbit_create postbit_factory postbit_display_start post_thanks_function_post_thanks_off_start post_thanks_function_post_thanks_off_end post_thanks_function_fetch_thanks_start post_thanks_function_fetch_thanks_end post_thanks_function_thanked_already_start post_thanks_function_thanked_already_end fetch_musername postbit_imicons bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete postbit_display_complete post_thanks_function_can_thank_this_post_start pagenav_page pagenav_complete tag_fetchbit_complete forumrules navbits navbits_complete showthread_complete
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