vBSupport v2.0.0 Beta 2

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff


Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

Add Below:

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->

C) Template 'postbit':

Find:

			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>

Add Above

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->

ENJOY!!

-CMX

[Derekclarke]

Can anyone help with this,

Just done a fresh forum install using 3.6.1 and when i try to implement the Navbar template change i get the following error.

The following error occurred when attempting to evaluate this template:

Parse error: syntax error, unexpected T_CHARACTER, expecting ']' in /home/clarkoss/public_html/includes/adminfunctions_template.php(3593) : eval()'d code on line 102

This is likely caused by a malformed conditional statement. It is highly recommended that you fix this error before continuing, but you may continue as-is if you wish.

[DS MrSinister]

try this for the navbar

PHP Code:

            <if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q]">$vbphrase[vbsupport_title]</a></td></if> 


[chefsache]

Hi @all

my english is not so good but i?ll hope you understand my question

I found nothing when i searched this thread....

but ss it possible to view the open tickets on forumhome?

Thanks
Andreas

[Quarterbore]

Originally Posted by hornstar1337

I have noticed you have fixed quite a few bug fixes. Any chance you could release your updated version in 1 plugin? and would that one be working in vb3.6.1?

I wonder where cmx has gone, I think a few of this products need updating.

I may but I am struggling with too many projects and too little time myself... I have fixed what is posted above but I made a lot of vixes to vbplaza/vbbux too... It really is a shame that these scripts are just not getting finished or debugged.

If I start a new thread with the fixes I am sure I will hear about it...

[mschvili]

Originally Posted by PcGamer

I have two problems.

I've installed vBsupport 2.0.0 B2, (fresh install).

1. All tickets are blank. Tickets can be created and I can see the tickets... but when I click on them to view... the ticket is blank.... no text between the "New Reply" buttons.

and

2. I get this error when replying to the ticket.


Any help is appreciated...

I have the same problem as PcGamer. And been having it for a couple of weeks now. Would be so greatful if anyone had the solution.

Matti.

[mschvili]

I found the error at least. But since I am no can't write code I don't understand it.

in vbSupport.php I find the code:

PHP Code:

SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
post.pagetext, post.allowsmilie, post.userid, post.dateline
FROM " . TABLE_PREFIX . "vbs_ticket_post AS post
LEFT JOIN " . TABLE_PREFIX . "user AS user ON(user.userid = post.userid)
WHERE post.visible = 1
    $globalignore
    AND post.threadid = $threadinfo[threadid]
ORDER BY dateline DESC, postid DESC
LIMIT " . ($vbulletin->options['maxposts'] + 1) 


$threadinfo[threadid] seems to end up without any value and hence the error me, PcGamer and other are experience.

Do any of you php-coders see the connection?

[Chicago_VLNU_4s]

the sidebar isn't showing up in ACP.....????

[JamieLee2k]

Right lets get this straight upto now.

What do we need to do to get this working right?

There seems to be so many people working on this support and I wondered what we really needs to do to get this working properly.

[codemoxie]

Does not appear to work with vbulletin 3.6.1

Database error in vBulletin 3.6.1:

Invalid SQL:

SELECT
post.*, post.username AS postusername, post.ipaddress AS ip, IF(post.visible = 2, 1, 0) AS isdeleted,
user.*, userfield.*, usertextfield.*,

avatar.avatarpath, NOT ISNULL(customavatar.userid) AS hascustomavatar, customavatar.dateline AS avatardateline,customavatar.width AS avwidth,customavatar.height AS avheight,
level,
IF(displaygroupid=0, user.usergroupid, displaygroupid) AS displaygroupid

FROM vbs_ticket_post AS post
LEFT JOIN user AS user ON(user.userid = post.userid)
LEFT JOIN userfield AS userfield ON(userfield.userid = user.userid)
LEFT JOIN usertextfield AS usertextfield ON(usertextfield.userid = user.userid)

LEFT JOIN avatar AS avatar ON(avatar.avatarid = user.avatarid) LEFT JOIN customavatar AS customavatar ON(customavatar.userid = user.userid) LEFT JOIN reputationlevel AS reputationlevel ON(user.reputationlevelid = reputationlevel.reputationlevelid)
WHERE post.postid IN (0,141,153)

ORDER BY post.dateline;

MySQL Error : Unknown column 'level' in 'field list'
Error Number : 1054

[CypherSTL]

I get the same error:

Database error in vBulletin 3.6.1:

Invalid SQL:

SELECT
post.*, post.username AS postusername, post.ipaddress AS ip, IF(post.visible = 2, 1, 0) AS isdeleted,
user.*, userfield.*, usertextfield.*,

avatar.avatarpath, NOT ISNULL(customavatar.userid) AS hascustomavatar, customavatar.dateline AS avatardateline,customavatar.width AS avwidth,customavatar.height AS avheight,
level,
IF(displaygroupid=0, user.usergroupid, displaygroupid) AS displaygroupid

FROM vbs_ticket_post AS post
LEFT JOIN user AS user ON(user.userid = post.userid)
LEFT JOIN userfield AS userfield ON(userfield.userid = user.userid)
LEFT JOIN usertextfield AS usertextfield ON(usertextfield.userid = user.userid)

LEFT JOIN avatar AS avatar ON(avatar.avatarid = user.avatarid) LEFT JOIN customavatar AS customavatar ON(customavatar.userid = user.userid) LEFT JOIN reputationlevel AS reputationlevel ON(user.reputationlevelid = reputationlevel.reputationlevelid)
WHERE post.postid IN (0,3)

ORDER BY post.dateline;

MySQL Error : Unknown column 'level' in 'field list'
Error Number : 1054
Date : Monday, October 2nd 2006 @ 06:44:07 PM
Script : http://www.excalibursystems.net/vb36...ewthread&tid=2
Referrer : http://www.excalibursystems.net/vb36...p?do=newthread
IP Address : [IP hidden]
Username : [User Hidden]
Classname : vb_database

It did work fine with the default install on 3.6.0