Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Antivirus]

Very nice PaulSonny, waiting for this to become stable, but checking it out on a dev board - everyone's been looking for this for quite some time now here at vborg.

[PaulSonny]

Originally Posted by Antivirus

Very nice PaulSonny, waiting for this to become stable, but checking it out on a dev board - everyone's been looking for this for quite some time now here at vborg.

Thanks Antivirus, make sure to report any bugs you find at PaulSonny.com

Thanks, Paul.

[Smiry Kin's]

well 1 big bug is that unregistered users can still access the helpcenter.php, they do not get the login screen asking them to sign in etc etc.. which is very annoying..

[Smiry Kin's]

Paul FYI

for those who use vBSEO

to use these settings will seo it all just add it to your current "Custom Rewrite Rules"

'^helpcenter\.php$' => 'support/'
'^helpcenter\.php\?do=(\w+)$' => 'support/$1'
//'helpcenter\.php\?do=ticket&tid=(.+)' => 'support/ticket/$1'
'helpcenter\.php\?do=ticket&tid=(.+)' => 'support/ticket/$1.html'

[ShawneyJ]

Originally Posted by Smiry Kin's

Paul FYI

for those who use vBSEO

to use these settings will seo it all just add it to your current "Custom Rewrite Rules"

'^helpcenter\.php$' => 'support/'
'^helpcenter\.php\?do=(\w+)$' => 'support/$1'
//'helpcenter\.php\?do=ticket&tid=(.+)' => 'support/ticket/$1'
'helpcenter\.php\?do=ticket&tid=(.+)' => 'support/ticket/$1.html'

THANKS POOF

[Lizard King]

Really good system Paul. I checked the code and installed this morning. I am really impressed.

Some feature requests :
When users who donot have privilidge to view , create any ticket shall face a warning message that they need to purchase subscriptions to access ticket system.
Tie this system with notices so that when there are unsolved tickets or ticket awaiting replies notices will give warning for staff.

[PaulSonny]

Originally Posted by Smiry Kin's

well 1 big bug is that unregistered users can still access the helpcenter.php, they do not get the login screen asking them to sign in etc etc.. which is very annoying..

This is not a bug. It is incase you want guests to be able to use the support ticket system to report registration or log in problems.

In RC2 I am implementing another usergroup option "Can View Helpcenter" which will allow you to specify which usergroups can or can not view the helpcenter.

Originally Posted by Lizard King

Really good system Paul. I checked the code and installed this morning. I am really impressed.

Some feature requests :
When users who donot have privilidge to view , create any ticket shall face a warning message that they need to purchase subscriptions to access ticket system.
Tie this system with notices so that when there are unsolved tickets or ticket awaiting replies notices will give warning for staff.

Thanks for your comments, Paul.

Your first request you can implement yourself, just edit the phrase via your AdminCP.
Your second request has already been mentioned and is being considered.

[xoutlawz00x]

bookmarked this can probaly used as a request script

[HobaZ]

hello paul ,
nice mod i installed it but the helpcenter dont appear in navbar also i cant find manual temp edit in readme page , i've seareched for $template_hook[navbar_buttons_left]
in navbar temp and its not added , please tell me what to do i have same problem with arcade so i hope i can fix both , thanks

[PaulSonny]

Originally Posted by HobaZ

hello paul ,
nice mod i installed it but the helpcenter dont appear in navbar also i cant find manual temp edit in readme page , i've seareched for $template_hook[navbar_buttons_left]
in navbar temp and its not added , please tell me what to do i have same problem with arcade so i hope i can fix both , thanks

Thanks for your comments Hobaz.

It sounds to me like you are using a custom Navbar template and it cant find "$template_hook[navbar_buttons_left]" in the template so it cant install the Automatic Template Edit.

In your navbar template, find where you want to place the HelpCenter link and paste the following:

<td class="vbmenu_control"><a href="helpcenter.php$session[sessionurl_q]">$vbphrase[helpcenter]</a></td>

Any further problems send me login details and I will login and check it over for you.

Thanks, Paul.