The Arcive of Official vBulletin Modifications Site.

HelpDesk v1.63 · **Released**: 02-26-2005

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

No File Edits!
Ability to turn the HelpDesk off.
Ability to turn the New Ticket option off.
Automated Response to users when tickets are submitted by email or private message.
Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
Departments / Ticket Categories.
Limit usergroups to handle certain department tickets.
Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
New Tickets since last visit to forums.
New Replies since last visit to forums.
Unresolved / Resolved Tickets.
WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.

Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

paulfletcher · #**647** 03-27-2006, 06:19 PM

I do not see the Help Desk catigory, or the Administer options. Only the user controls area.

gcphost · #**648** 03-27-2006, 06:34 PM

Try going to them directly:
helpdesk.php?do=usergroup
helpdesk.php?do=departments

paulfletcher · #**649** 03-27-2006, 06:53 PM

It says I do no have enough permissions to access either of these pages... My admin group is group 6, and I'm the only admin logged in.

Thanks,
Paul

gcphost · #**650** 03-27-2006, 06:58 PM

Ok, the fastest solution to this is to edit:

helpdesk.php

Search for:
print_no_permission();

Replace with:
// print_no_permission();

Do that to the entire document, save it, upload it then set your permissions in user group settings for your admin group to have "yes" to everything, set your departments then undo your changes to the file, removing the // and re-uploading it.

This should get you up and going, I added my admins before I locked everyone else out with the perms.

good luck

paulfletcher · #**651** 03-27-2006, 07:51 PM

Ah, thank you... Thats now working... Is it possible to remove the "Departments" thing from the New Ticket screen? If there can't be anything there, may as well remove it right?

Thanks,
Paul

paulfletcher · #**652** 03-27-2006, 08:15 PM

Just to let you know that the PM isn't quite working...

PHP Code:


			
// send a PM to all those users

    while ($userinfo = $db->fetch_array($updatequery))

    {

        sendprivatemessage ($userinfo, 'The following ticket has been updated:[URL]'.$vboptions[bburl].'/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '[/URL]', 'HelpDesk Ticket Update');

    }

I went ahead and edited it for me.

PHP Code:


			
// send a PM to all those users

    while ($userinfo = $db->fetch_array($updatequery))

    {

        sendprivatemessage ($userinfo, 'The following ticket has been updated:[URL]'.$vboptions[bburl].'http://xyztraining.com/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '[/URL]', 'HelpDesk Ticket Update');

    }

Thanks,
Paul

gcphost · #**653** 03-27-2006, 08:16 PM

Sweet!

Departments is used so keep it there.

paulfletcher · #**654** 03-27-2006, 08:21 PM

Is it possible to add any departments, even if they don't do anything permission wise, just help sort things... This question is for the forum, this one is for the site etc...

Also, after posting a ticket, can you have a thank you message appear on the screen, or forward back to the helpdesk.php file instead of staying on the same editing page?

Thanks,
Paul

gcphost · #**655** 03-28-2006, 12:28 AM

Depeartments work just fine, gotta have them for the ticket.

Look at line 460

$url = "helpdesk.php?$session[sessionurl]do=ticket&tid=".$_REQUEST['tid'];

This is where its going after a reply, look for something similar for after new post (might be the same).

paulfletcher · #**656** 03-28-2006, 12:31 AM

Sounds good. Thank you!

gcphost · #**657** 03-28-2006, 06:52 AM

I'm going to try and get attachments working in this thing then itd be solid, still want an official release to fix it all up

gcphost · #**658** 03-28-2006, 07:34 AM

YOU KNOW!

All this work to hack this sucker up and this whole time there was:
vBSupport! https://vborg.vbsupport.ru/showthread.php?t=94023

Um ya.. I feel bad now /me re-learns `search`

paulfletcher · #**659** 03-28-2006, 11:19 AM

lol...

Yeah, I just switched over to vBSupport too. It's working really well in 3.5.4.

Thanks,
Paul

KenB · #**660** 05-01-2006, 07:05 PM

Suggestion

Is there anyway to reply with an attachment? There are instances where a user needs a file from me. So if they just send a request, I would like to reply to the ticket with an attachment.

Otherwise, it's working great for me so far!

attroll · #**661** 05-03-2006, 03:08 PM

WhSox21

What the latest word on this being converted to vB 3.5?. On 25 March you said you were working on it. I am not trying to be a pest. I am just checking on the progress.

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