Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Tom_S]

Good Lord people! You all do realize this is your open platform to look good for customer service. Ignore the idiots already. Let the flaming go. This thread is getting eat up with it.

[peterle1]

Can anyone tell me, what the big difference to the vBulletin Project Tools is?

I really can't see the special point. Sorry for that.

[Jase2]

Because the Project Tools isn't a support ticket system. That aren't its intentions.

[peterle1]

Originally Posted by Jase2

Because the Project Tools isn't a support ticket system. That aren't its intentions.

Yes, but we can use it as one, can't we?

[Jase2]

I wouldn't of thought so -- it's not designed to do that.

[dancue]

It all boils down to support. Project tools is not going to support it's product as a support ticket system.

HelpCenter will be supported and catered as a support ticket system.

It makes all the difference in the world.

[Smiry Kin's]

there away to make all tickets private?

[PaulSonny]

At the minute no.

In RC2 I am planning to add a queries page which will allow you to execute varies queries, such as making all tickets private. Others will include all tickets closed. All tickets open.

Thanks, Paul.

[Smiry Kin's]

Originally Posted by PaulSonny

At the minute no.

In RC2 I am planning to add a queries page which will allow you to execute varies queries, such as making all tickets private. Others will include all tickets closed. All tickets open.

Thanks, Paul.

not even away to remove the "Public,Private" option?

[PaulSonny]

I'm afraid im not removing the option to remove the Public/Private option as this was already a request.

Another way round it would to be disable the view of Public Tickets and then it wouldn't really matter.

Thanks, Paul.