The Arcive of Official vBulletin Modifications Site.

HelpDesk v1.63 · **Released**: 02-26-2005

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

No File Edits!
Ability to turn the HelpDesk off.
Ability to turn the New Ticket option off.
Automated Response to users when tickets are submitted by email or private message.
Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
Departments / Ticket Categories.
Limit usergroups to handle certain department tickets.
Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
New Tickets since last visit to forums.
New Replies since last visit to forums.
Unresolved / Resolved Tickets.
WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.

Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

WhSox21 · #**602** 10-17-2005, 05:51 PM

Quote:

Originally Posted by rjordan

Thanks, man! It is appreciated! This is one I was awaiting an update for before conversion to 3.5.0. Hopefully the new features will be added soon after, but at least we are getting what we have now!

Exactly what I thought. I figured most of you would be satisified with just the same features for now until everything is sorted out. There's so many new features with the upcoming help desk that it just all takes time.

I'm glad you understand... Hopefully everyone else is as understanding as you!

Cloud-Warrior · #**603** 10-21-2005, 10:17 AM

Excellent - just what we need...

attroll · #**604** 10-25-2005, 03:56 PM

When can wwe expect the version for 3.5?

MRGTB · #**605** 10-28-2005, 09:05 PM

I just installed this on vB 3.0.9 and there is a problem with the input boxes (no right side border) that I have posted an image link for you to have a look at below.

http://www.garybolton.pwp.blueyonder.co.uk/Snap1.gif

Hanif · #**606** 10-28-2005, 09:09 PM

Any ideas WhSox21 when its going to comeout for VB 3.5 Gold?

By the way tried to send you a PM but seems you've exceeded your PM limit

Kind regards,

Hanif

Stone Cold 3:16 · #**607** 10-31-2005, 01:34 AM

One little problem.. When i try to reply to a ticket, it brings me to a error!

attroll · #**608** 11-02-2005, 04:48 PM

I have a question for you WhSox21. I know this worked on vB in the versions prior to 3.5. But does it work with 3.5 at all? I need something right now and I have been waiting for to long for your 3.5 version to come out. So I need something until that version comes out. So I need to know if this will work with 3.5 for now?

Cloud-Warrior · #**609** 11-08-2005, 09:29 AM

Any sign of the vB 3.5 version? I believed it was coming out two weeks ago...

Mastar · #**610** 11-20-2005, 02:10 PM

I've upgraded from 3.09 to 3.51 and I would like to know how to remove this hack from the vbulleting options?

dc3dreamer · #**611** 11-20-2005, 03:07 PM

I'd happily pay for this if it were available for VB 3.5.1!!! It's exactly what I need.

attroll · #**612** 11-21-2005, 06:09 AM

WhSox21
I have been waiting patiently and not trying to be a pain in the a$$ about this. But I really can not wait any longer. I need this for my site. Could you at least give us the status on this or give us an estimated completion date or tell us if you have decided not to do it. I think I speak for everyone when I say this.

rlamego · #**613** 12-12-2005, 01:42 AM

Lighten up, attroll. Last time I checked this is a free mod.
You don't have the right to demand anything.

Take a look at the dates of WhSox21's last posts. He posted twice in this thread in the last 4 months (last post almost 2 months ago) but was online a couple of days ago. Need more clues?!! Move on! Find another solution!

Stachel · #**614** 12-16-2005, 06:25 PM

It's very natural that things happen in people's lives and prioriities change.

I am grateful for WhSox21 for taking the functionality as far as he did.

Is it possible that someone else can take over this really excellent hack so that we can continue to use it for 3.5.x ?

I've heard that it can be more difficult to take over someone else's code than start from scratch and build-it-yourself.

Stachel

MissKalunji · #**615** 12-16-2005, 06:47 PM

Quote:

Originally Posted by Stachel

It's very natural that things happen in people's lives and prioriities change.

I am grateful for WhSox21 for taking the functionality as far as he did.

Is it possible that someone else can take over this really excellent hack so that we can continue to use it for 3.5.x ?

I've heard that it can be more difficult to take over someone else's code than start from scratch and build-it-yourself.

Stachel

Theres another help desk....does pretty much the same thing its called Vbsupport

Try it out

Derekclarke · #**616** 01-27-2006, 11:28 PM

I am getting the following error

Fatal error: Call to a member function on a non-object in /home/*****/public_html/admincp/helpdesk_install.php on line 66

I have edited the above ***** to remove my username

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