Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

Ah, I see what you mean. Unfortunately, the features are locked as we have entered Release Candidate stage. Maybe an option in the paid version.

[uberjon]

Originally Posted by Jase2

It is already selected by "default" in the drop down menu. Unless you mean something else?

i mean like to remove the drop down menu. so "its not an option to select public"

[CloneVince]

Originally Posted by Jase2

Ah, I see what you mean. Unfortunately, the features are locked as we have entered Release Candidate stage. Maybe an option in the paid version.

In paid version .... :down:

Nice job

[TheSupportForum]

its a great help, but would like to see an improvement so that, you can report stuff via the forum that you import the helpdesk stuff to instead
also an email integration for this

[exetel]

Jase2,

Your not going to get the market for ppl to pay for this type of mod, they would simply go for Joomla that has the bridge for VB and use the ticket system which already has some of the features you might be working on for the this so called "Pay version" Druple also has a bridge for VB as well and a ticket system... In fact most CMS have some sort of ticket system/bridging options for VB

On top of this customers already pay for VB as it is, what would make customers want to pay for your ticket system mod? when you can get a FREE CMS that already has a ticket system in it and more then likely a much more advance system for FREE?

Regards

Exetel

[chaser.nl]

this looks really nice, will install this as soon as i have the time..

replaces the support forum hack i am using now and looks much better

Great work !

[baghdad4ever]

great work

and im waiting gold edition

[Tom_S]

No worries. I looked at Joomla before and re-took a peek. That would be at least a two month setup and customization and I don't have that kind of time right now so I'm good to spend the bucks on this project that is so far outstanding.

[baghdad4ever]

i see strange thing

when i enter as guest

i can see all tickets

even if i choose no permissions in usergroup

so what is that?

[danielc2384]

I cant seem to submit a ticket at all. In helpcenter.php the side colum just has:

HelpCenter
Navigation
View My Tickets



There is no "Submit a ticket".