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HelpDesk v1.63
Version: 1.63, by WhSox21 WhSox21 is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page
Version: 3.0.7 Rating:
Released: 02-26-2005 Last Update: 04-29-2005 Installs: 230
DB Changes
 
No support by the author.

Feature Request...
If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features
  • No File Edits!
  • Ability to turn the HelpDesk off.
  • Ability to turn the New Ticket option off.
  • Automated Response to users when tickets are submitted by email or private message.
  • Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
  • Departments / Ticket Categories.
  • Limit usergroups to handle certain department tickets.
  • Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
  • New Tickets since last visit to forums.
  • New Replies since last visit to forums.
  • Unresolved / Resolved Tickets.
  • WYSIWYG Editor for replies.
No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #32  
Old 02-28-2005, 05:51 AM
Deaths Deaths is offline
 
Join Date: Oct 2004
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Lol, it seems like more and more people are creating support ticket system right after I released the preview of my vBMA....
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  #33  
Old 02-28-2005, 06:09 AM
Lionel Lionel is offline
 
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Wondering... Is a ticket viewable only by its owner and admin, or everybody sees everybody's ticket?
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  #34  
Old 02-28-2005, 06:46 AM
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Creed Creed is offline
 
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Great update, does help with page load time and server strain (although its only slight)
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  #35  
Old 02-28-2005, 06:55 AM
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Slave Slave is offline
 
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Nice ..

Here are a few suggestions, in no real order, now that I've played with it a bit ..
  1. Ability for user to see who has taken ownership of ticket
  2. Ability for admins to see all resolved items
  3. Ability to delete entries/tickets
  4. PM/Mail to let people know an Admin has replied/taken ownership
  5. PM/Mail to let Admin know there is a new request/reply/ticket
  6. Tick box by Submit Reply to close ticket as you reply
  7. Departments (I know, already requested )
  8. Automated PM/Email to say someone will be looking into your ticket soon?
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  #36  
Old 02-28-2005, 07:03 AM
computer1 computer1 is offline
 
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*LOL* this I like I have install this nowe and thats work to vb 3.0.7

but the zip file I download say is version 1.0 are this wright version ??
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  #37  
Old 02-28-2005, 07:06 AM
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Slave Slave is offline
 
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Quote:
Originally Posted by Lionel
Wondering... Is a ticket viewable only by its owner and admin, or everybody sees everybody's ticket?
It looks like you can only see tickets you've put onto the system yourself .. (admin can see all open tickets) .. not sure if one admin can see/take control of a ticket which has been "owned" by another admin ..

Even Admin at the moment can't see closed tickets .. although the user who created the ticket can ..
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  #38  
Old 02-28-2005, 07:09 AM
computer1 computer1 is offline
 
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have try to create ticket nowe and I cant do that go for this url
http://forum.tanakawebb.com/helpdesk.php?do=newticket

have you eny iders about this ??
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  #39  
Old 02-28-2005, 07:35 AM
Freezerator Freezerator is offline
 
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Location: Den Haag
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Can this be linked with the post report system? Then it would really rock
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  #40  
Old 02-28-2005, 07:36 AM
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Creed Creed is offline
 
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You have to be logged in to see that page, however I'm going out on a limb to say that you haven't set the usergroup permissions to create tickets yet
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  #41  
Old 02-28-2005, 07:42 AM
computer1 computer1 is offline
 
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And howe can I do that ??
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