vBHelp Desk

This si a help desk program created to be integrated with your vbulletin. It allows people to make tickets, and tickets create new threads that are specialy decorated with a status box, that contains the status of the ticket. There are admin features to allow custimization of the words used for open, Resolved, and even the catagories and priorities too. you can close tickets from the post for it as well as reopen them, also you can do it from the admin panel as well.


NOTES:
When doing permissions remove the permission that says "Can Search" from non staff usergroups for the helpdesk forum.


Screenshots:
the help desk home page:


The new ticket page:


Thread with admin options in status bar:



the Zip

vbhelpdesk v1.2

[kalin_AR]

Hi

This hack looks good but I have a question.

I want to set up a user group for each of my customers. Each user group has its own set of private forums.

I would like each user group to be able to creat a ticket only in their forums and not in a public area or someone elses forum.

This was each customer can only see the tisckets relating to them.

Another question.

I would like to be able to allocate one OR more support people to each ticket to make them responsible for the life of that ticket.

And then of course to be able to view by support person the tickets assigned to them and their status.

And then to report by tickets by customer and support person by status too.

Of course it may be easier to pull a report from the database but howfar will your hack go?

Do you want to take it as far as I've listed and how much do I need to pay you to get it this far?

Sorry but I dont have time to beat about the bush here.

Thanks

Kalin

[alkatraz]

Great!!!

[rrnolan]

In the instructions it says to:

goto the option page and find the help desk settings section
now type the number we called x earlier in this box and hit submit.

I dont see any place to set this? I looked in Vbulliten Options and I looked on the left menu I dont see any help desk setting section. Can someone help me with this. I running version 1.1

[rrnolan]

for some reason the last two lines of the sql query were wrong

[wajones]

zajako

Thanks for the hack, I haven't tryed it yet but it may be just what I need with a few little enhancements to manage some of my headaches at vbportal.com, I'll let you know how it goes.

[N9ne]

Have the hardcoded font tags been fixed? Are there hardcoded colours in this hack? Have you made full use of vBs replacement feature?

[GoTTi]

found a error in the instructions:

PHP Code:

admin/index.php

Find:
makenavselect("Options","<hr>");

Add Below:
makenavoption("Open List","adminhelpdesk.php?action=tickets&action2=open","|");
makenavoption("Closed List","adminhelpdesk.php?action=tickets&action2=closed");
makenavselect("Help Desk Tickets'");
makenavoption("Add","adminhelpdesk.php?action=cat&action2=add","|");
makenavoption("Modify","adminhelpdesk.php?action=cat&action2=list");
makenavselect("Help Desk Catagories");
makenavoption("Add","adminhelpdesk.php?action=status&action2=add","|");
makenavoption("Modify","adminhelpdesk.php?action=status&action2=list");
makenavselect("Help Desk Status'");
makenavoption("Add","adminhelpdesk.php?action=priority&action2=add","|");
makenavoption("Modify","adminhelpdesk.php?action=priority&action2=list");
makenavselect("Help Desk Priorities'"); 


first 2 lines should be:

makenavoption("Open List","adminhelpdesk.php?action=ticket&action2=ope n","|");
makenavoption("Closed List","adminhelpdesk.php?action=ticket&action2=clo sed");

not

makenavoption("Open List","adminhelpdesk.php?action=tickets&action2=op en","|");
makenavoption("Closed List","adminhelpdesk.php?action=tickets&action2=cl osed");

ticket(S) is causing a wrong read error. S needs to be removed.

[GoTTi]

also, in the helpdesk template:

PHP Code:

    <a href="helpdesk.php">HelpDesk Main</a> | <a href="newticket.php">New Ticket</a> | <a href="http://www.tfogame.com/main/member.php?&action=logout">Log Out</a> 


http://www.tfogame.com/main/ needs to be erased for users to logout from that page.

[lalo landa]

ALSO In your adminhelpdesk.php

change
<td><div align=\"center\"><a href=\"../members.php?action=

to
<td><div align=\"center\"><a href=\"../member.php?action=

[vortech]

Is there any way to do email to ticket in this hack. If so it would be a GREAT system then.