Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.7 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.
[] If you choose not to use Automatic Template edit options, full instructions are included in the README file.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.01

Admin File Fixed.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[TheInsaneManiac]

Hey paul for some reason it isn't adding the table prefix to the posts. When I submit a new ticket I get this:
Database error in vBulletin 3.6.10:

Invalid SQL:
SELECT department FROM helpcenter_department WHERE departmentid = '1';

MySQL Error : Table 'pXXn_pXXXXXc.helpcenter_department' doesn't exist
Error Number : 1146
Date : Wednesday, April 30th 2008 @ 07:07:53 AM
Script : http://forum.xxxxxxxxxx.com/helpcenter.php
Referrer : http://forum.xxxxxxxxxx.com/helpcenter.php?do=newticket
IP Address : XX.XXX.XX.XX
Username : XXXXXXXXXXXX
Classname : vB_Database

[PaulSonny]

Yes you are correct and this has been fixed. I will release an updated helpcenter.php later today.

Thanks, Paul.

[TheInsaneManiac]

Looking forward to it.

[PaulSonny]

Beta 6 Just Released!

This is going to be the final Beta for HelpCenter, from now it is just going to be bug fixes, if any.

I'm sorry, but for the final time, you are going to have to uninstall any previous version and re-install with Beta 6.

Thanks, Paul.

[PaulSonny]

Originally Posted by ZomgStuff

One suggestion I give is the option to make make all tickets by default open to everyone to see, unless the ticket-opener specifically checks off a checkbox to make it private.

This has been implemented into the latest release. The ticket creator gets to choose whether they want the ticket to be public or private.

Latest screenshots have also been added to this thread.

Thanks, Paul.

[TheInsaneManiac]

Originally Posted by PaulSonny

This has been implemented into the latest release. The ticket creator gets to choose whether they want the ticket to be public or private.

Latest screenshots have also been added to this thread.

Thanks, Paul.

Can you also make it so that we can completely disable the public/private button. Can you also add something in the admin CP so that by default we can make ALL support tickets public or private. Then just another option to disable users from being able to use the public/private dropdown. That way if we want them to choose we can enable it and if we just want to choose for them we can.

[HDT]

Is possible add image verification (captcha) for guest when we enable guest can create tickets.Thanks.

By the way test this mods but seem on IE rreply box has a problem.See attachment.

[PaulSonny]

Human Verification is going to be a paid feature.

@ TheInsaneManiac.

I will look into implementing this.

I will also look into the reply box on Internet Explorer.

Thanks, Paul.

[Jase2]

Is the message box only small in Internet Explorer?

[PoetJA-1975]

Originally Posted by TheInsaneManiac

Can you also make it so that we can completely disable the public/private button. Can you also add something in the admin CP so that by default we can make ALL support tickets public or private. Then just another option to disable users from being able to use the public/private dropdown. That way if we want them to choose we can enable it and if we just want to choose for them we can.

I like this idea very much - it means the process is an open one and the entire Community can see the resolution...

At anyrate - thanx for the updated versions PAUL - it's working just fine on JPiC - A very fine modification if I do say so myself! Voted MOTM = Good luck!

Jacquii.

btw - when is the pro version gonna be available and what enhancements will be added.
Thanx