Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[PaulSonny]

I dont understand what you mean Kurtz, do you mean can other users reply to tickets rather just admin usergroup?

Under usergroup options you are able to define who can manage tickets, if allowed, any usergroup can manage tickets.

Thanks, Paul.

[powerful_rogue]

Hi,

Thank you for this mod! Its a lifesaver! Up until now ive been using a shabby 3rd party script.

One problem ive got is I cant see the text in the Navigation or Administration section. Ive attached a screenshot.

Which template will I need to edit to change this?

Many Thanks

[PaulSonny]

The template is HCENTER_SHELL, I believe it is something to do with the style you are using.

Might just be a case of changing the id field of the links.

Thanks, Paul.

[powerful_rogue]

Thanks for the quick reply.

Im looking in the template but a bit stuck! Which part of the template refers to the css of the text colour in the navigation/Admin section

Thanks

[PaulSonny]

I am just guessing here because I cant replicate the bug, but in the HCENTER_SHELL template find class="$navclass[mytickets]" and remove it and see if the link appears?

Only do it for one link and test it, then you can update the rest if it works.

Thanks, Paul.

[powerful_rogue]

Originally Posted by PaulSonny

I am just guessing here because I cant replicate the bug, but in the HCENTER_SHELL template find class="$navclass[mytickets]" and remove it and see if the link appears?

Only do it for one link and test it, then you can update the rest if it works.

Thanks, Paul.

Thank you

I gave that a try but it didnt work. I did however change $navclass[mytickets] to vbmenu_option and it now shows up a treat

[PaulSonny]

Ok thanks for the reply powerful_rogue. I will update the templates now to avoid any future issues with other installations.

Edit: Updated for Next Release.

Thanks, Paul.

[KURTZ]

Originally Posted by PaulSonny

I dont understand what you mean Kurtz, do you mean can other users reply to tickets rather just admin usergroup?

Under usergroup options you are able to define who can manage tickets, if allowed, any usergroup can manage tickets.

Thanks, Paul.

i mean exactly this

anyway Paul, is possible to improve this hack with the possibility to give at a specific user(s) which can manage the tickets?

[PaulSonny]

Bosco Wong, if you read announcements and notifications, not all features are working, such as notifications.

Kurtz, I will try and work on a solution.

Thanks, Paul.

[KURTZ]

thanks mate