The Arcive of Official vBulletin Modifications Site.It is not a VB3 engine, just a parsed copy! |
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HelpDesk v1.63 Details »» | |||||||||||||||||||||||||
Feature Request... If you're interested in requesting a feature please use the form on this page:http://www.hackvb.com/helpdesk.php Description: This is a ticket support system. Your members can now open up tickets rather than email you all the time. Features
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin.. 1 Template Modification This only has one template modification and that is to the navbar if you want a link there. How-tos: Giving Access to the Departments and Usergroup Settings Usergroup Settings Managing Departments Installed? Please click install if you install so you get notifications of all the latest bug fixes and feature addons. Bug Fixes / Feature Additions: v1.00 - Initial Release v1.01 - Added template caching for a slight performance increase. Thanks to: princeton v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options. v1.03 - Uninstall section added to the install script. v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added. v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder. v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer. v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors. v1.54 - Bug fixes. Fixes the problem with the install script with one table. v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE. v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature. v1.61 - Bug fixes. v1.62 - Parse error fix. v1.63 - Really fixed the permission errors. Donations: Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks? Show Your Support
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#557
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#558
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just upgraded to vb 3.0.8 and it is not working I dont know what verision Of helpdesk I have but all files have the edits and it still does not work
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#559
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I badly need one of these for 3.5. Sure wish you would port it over
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#560
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How do you disable the option that it pm's the mods/admins everytime a ticket is updated or new?
It's very aggravating when you have 20 PM's |
#561
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It works perfect but i can't reply because i get a database error :disappointed:
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#562
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#563
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EDIT: I guess you got this worked out since the post I was quoting disappeared, but I will leave it in case anyone else has the same problem. |
#564
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installed on version 3.08, testing now!
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#565
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#566
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#567
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Holy Cow Batman. After reading through all the post in this thread I think I can say this question has not been asked yet.
Right now you can set who has access to the Help Desk option in you ADIMCP but choosing 5,6,7 or what ever user group you want to have access. What if you have a couple of Admins but you only want one particualer Admin to have access to this these functions. Is there a way to set it so that User id: 3 is the only one that can access the Departments or User group settings? |
#568
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In order to accomplish that for just a few admins you would have to assign those certain admins who you wish to give access to, to a new usergroup. Then you should have no problem.
Guests are not able to create tickets yet, but as I've mentioned before, 3.0.x series has stopped with development. That's one of the reasons why the 3.5 series is taking longer than I expected due to the extra features I've been adding. |
#569
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#570
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question
someone created a ticket last night and it sent a pm to all members why? where can I set it to just send a ticket to admins and mods? Is there a way to recall all those pm's that were sent to members? |
#571
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X vBulletin 3.8.12 by vBS Debug Information | |
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More Information | |
Template Usage:
Phrase Groups Available:
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Hooks Called:
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