Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[dcw]

Ok, maybe it is because it won't switch to Open, but I am still getting no departments... I have tried to open things and they still say off.

[TheInsaneManiac]

Edit your usergroup permissions

[Jase2]

TheInsaneManiac is right.

ACP --> Usergroups --> Usergroup Manager

Set permissions for each group individually. That reminds me, I need to put the usergroup permissions in the readme - I totally forgot.

[dcw]

yes I have done that, it doesn't change the department stuff... *sigh*




I have switched my departments to on, and they won't stay on.

[dancue]

Not that it's a big deal, but is there any reason why these settings are reset every time we upgrade?

Would be nice to not have to do that.

Again, it's not that big of a deal.

[dancue]

Oh, man...I have to create the departments again.

I should have written them down...

[Jase2]

dcw, private message me an admin account with a link to your forums and I'll take a look.

dancue, this is because the permissions are being overwrote and set to the <defaultvalue>. Maybe we can work on an upgrade.php script in the paid version which will keep all your settings intact. We'll see....

[dancue]

Originally Posted by dcw

yes I have done that, it doesn't change the department stuff... *sigh*




I have switched my departments to on, and they won't stay on.

Under Department Manager did you select open for department status?

[dcw]

Originally Posted by dancue

Under Department Manager did you select open for department status?

As I said above, I have made sure they were open, and they keep closing, and I am not closing them.

[dancue]

Originally Posted by Jase2

dcw, private message me an admin account with a link to your forums and I'll take a look.

dancue, this is because the permissions are being overwrote and set to the <defaultvalue>. Maybe we can work on an upgrade.php script in the paid version which will keep all your settings intact. We'll see....

Ok. Jase, when creating a department there is a field to enter a forumid. Will this override the forumid entered in the main settings?