HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[Neal-UK]

How can I change the user id from 1 to 2?

I had an admin account that i merged into my main one with user id 2. However, PM's now show as from no user (Which I suppose is good as users have to reply via ticket system).

Will it cause any errors having the main admin as user id 2 and not having a user id 1?

[yoyoyoyo]

I am never getting any PMs sent when a ticket is submitted, and I do have the usergroup settings set for admins to handle the tickets. The auto-response PMs are going out fine, but the admins never get notified. Is this a feature that is missing, or maybe I don't have it installed/configured correctly?

[G0F0RBR0KE]

yea, i also don't get noticed when someone makes a ticket nor can't view it

[yoyoyoyo]

Originally Posted by EvilAkuma

yea, i also don't get noticed when someone makes a ticket nor can't view it

I can view the tickets. but since no PM is sent I must always be checking the help desk, which is no fun. Is there supposed to be a PM sent to the admin/user/usergroup set to handle the tickets? If not, can this feature be added? Without that feature the Help Desk is more of a thorn in my side than it is a help.

[ExpertDomino]

I got the new ticket on "yes" but it wont allow for new tickets to be submitted thoughts?

[G0F0RBR0KE]

Originally Posted by yoyoyoyo

I can view the tickets. but since no PM is sent I must always be checking the help desk, which is no fun. Is there supposed to be a PM sent to the admin/user/usergroup set to handle the tickets? If not, can this feature be added? Without that feature the Help Desk is more of a thorn in my side than it is a help.

Well if you know how to add it or how to work it. Could you help me?? If you have AIM or MSN please tell me

[csidlernet]

sweet thanks man this'll help.

[evenmonkeys]

Is it possible for someone to create a page that would list out all permissions for existing usegroups? It's hard to keep track when you have over 200 usergroups.

[DougM]

Install didn't create the 'ticketdepartment' database table?

-------------------------------------
Invalid SQL: SELECT usergroups, departmentid FROM ticketdepartment ORDER BY displayorder
mysql error: Table 'kenmarki_talk.ticketdepartment' doesn't exist
-------------------------------------

Any ideas as to how to resolve this one? Any help most appreciated.

Thanks

[DougM]

I figured that out, just reinstalled and it worked ok.

Now I am trying to link the username of the ticket creater to their profile page. I know I'm close but can't get the userid number to show up. Here's what I'm using:

<a href="$vboptions[bburl]/member.php?$session[sessionurl]u=$ticket[postuserid]">$ticket[postusername]</a>

Can anyone tell me why the userid is missing from this link?

I think u=$ticket[postuserid] is wrong.

Thanks.

[SmartGnome]

Tnx for sharing. Install is clicked

Tnx

[cmiller1014]

Can this thing handle tickets from non members? The bulk of emails I get are regarding registration problems.

[WhSox21]

Not yet. I've already got that integrated in the 3.5 version though (which is not released by the way). But like I said, this version will no longer be developed due to the fact that I think everyone should be upgrading to 3.5 once it becomes stable.

[cmiller1014]

Why do you think everyone should be upgrading to 3.5? It has no security fixes, and nothing you "have" to have. Just a bunch of superficial features. I wont be upgrading because 1/2 of the hacks I want wont be ready for it.

I really need a ticket system that allows non members to post

[WhSox21]

Well, the reason I think everyone should upgrade is because of the plugin system. I understand it takes time to port over the hacks. It will take a little while for me to complete this one as well. I'll keep everyone in mind when I finish developing the upgraded one. I will create it so it will still work on 3.0.x because it won't be too much extra work.