Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[PaulSonny]

Well im afraid it isnt HelpCenter causing the problem, because that template above has no style at all, just alignment.

If you want me to log in and check for you please PM details me.

Thanks, Paul.

[codershark]

I get a Database Error when I create a ticket

Database error in vBulletin 3.7.0 Release Candidate 1:

Invalid SQL:
INSERT INTO helpcenter_ticket(departmentid, tickettitle, message, priority, ticketview, ownerid, ownerusername, lastreplyusername, lastreplyuserid, datelogged, datelastupdate, ipaddress, threadnum) VALUES ('1','Testticket','Nur ein testthread ','2','0','1',','1','1210415000','1210415000','9 1.17.202.83','0');

MySQL Error : Unknown column 'ticketview' in 'field list'
Error Number : 1054
Date : Saturday, May 10th 2008 @ 12:23:20 PM
Script : http://www.anonym.com/helpcenter.php
Referrer : http://www.anonym.com/helpcenter.php?do=newticket

[PaulSonny]

Did you have a previous installation installed? If so please uninstall and then reinstall to see if this corrects your problem. Can I ask why your still using RC1 of vBulletin 3.7? Why not upgrade?

Thanks, Paul.

[codershark]

Ok I will test it, I will upgrade my board to RC3, because I use a lot of Hackz which dont have the security Update. I will wait a little to upgrade to 3.7 Gold.

[PaulSonny]

This modification will work fine with RC1, I just wondered why you hadnt updated to Gold. No problem.

Thanks, Paul.

[codershark]

Yes now it works fine after uninstall first.

Thanks

[PaulSonny]

No problem, glad it works.

Thanks, Paul.

[choccyclaire]

Do we need to overwrite all the files, including the php ones or just overwrite the product?

[PaulSonny]

If you have a previous installation (I.e. Beta Release) then you need to uninstall and then re-install. I believe this will be for the final time.

Thanks, Paul.

[Jase2]

choccyclaire, you will need to re-upload all files, including re-installing the product.