vBSupport v2.0.0 Beta 2

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff


Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

Add Below:

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->

C) Template 'postbit':

Find:

			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>

Add Above

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->

ENJOY!!

-CMX

[Cajun]

I just updated to vbSupport v2.0.0. Now I can not reply to any ticket. Users can post a ticket but my support team can not reply to them. All the usergroup settings are updated.

Also quick reply is not working for the support ticket and has also stopped working in the fourms.

I removed the file: vbulletin_quick_ticket_reply.js and the quick reply started working on the ticket system but not the forums.

What could be causing this problem?

Thanks

[Chris M]

Just a note to the author - Its usually best not to include a version number in the thread title, so if you'd like to PM me the title you wish to change it to (I've changed it to vBsupport v2.0.0 Beta 1) for now I will change it to the new title

Chris

[kurtbarker]

I only just installed the old version a day or 2 ago... I might give it a while before updating to see if anyone has probs

[CMX_CMGSCCC]

Originally Posted by Cajun

I just updated to vbSupport v2.0.0. Now I can not reply to any ticket. Users can post a ticket but my support team can not reply to them. All the usergroup settings are updated.

Also quick reply is not working for the support ticket and has also stopped working in the fourms.

I removed the file: vbulletin_quick_ticket_reply.js and the quick reply started working on the ticket system but not the forums.

What could be causing this problem?

Thanks

Did u set up the permissions for all the usergroups? There are a lot of settings in the Usergroup Manager. Also, try to do Admin CP -> vbSupport Maintenance -> Rebuild Datastore as well. If it's still not working, it must be an obscure bug that I have overlooked. I would be interested in getting it fixed. Which part does it fail at for them and does it give an error message? If so, what does it say.

As far as the quick reply, it should require that file to be there. It sounds like it could be something I've overlooked too.

Originally Posted by Chris M

Just a note to the author - Its usually best not to include a version number in the thread title, so if you'd like to PM me the title you wish to change it to (I've changed it to vBsupport v2.0.0 Beta 1) for now I will change it to the new title

Chris

I tried to do it, but there was no place for me to edit it. I changed it when doing "Edit Modifications", but it did not save the new thread title.

I even reported the issue by using the report link that I probably wasnt supposed to as well lol

I figured one of the hacks was making it so it didnt update properly inside of the "thread" table.

-CMX

[Cajun]

Originally Posted by CMX_CMGSCCC

Did u set up the permissions for all the usergroups? There are a lot of settings in the Usergroup Manager. Also, try to do Admin CP -> vbSupport Maintenance -> Rebuild Datastore as well. If it's still not working, it must be an obscure bug that I have overlooked. I would be interested in getting it fixed. Which part does it fail at for them and does it give an error message? If so, what does it say.

As far as the quick reply, it should require that file to be there. It sounds like it could be something I've overlooked too.

1. Yes all usergroup premissions are set.

2. Yes Rebuild Datastore.

Do not even see a reply button in any support ticket just quick reply. And the only way quick reply works is to remove the vbulletin_quick_ticket_reply.js file.



Thanks

[Cajun]

Ok found the problem with support ticket quick reply. If you have the Quick Reply option set to Yes - Click Required in the vb admin control panel under Message Posting and Editing Options this will happen.

If you change the setting to: Yes - Click Not Required then it works ok.

Now the reply button is still missing in the ticket system.

[RMS-Chef]

I am having issues with categories. I have upgraded from the previous version.

I can add cats. I cannot delete cats. Also as a work around, I tried setting all usergroups as denied for a category yet I and regular registered users can still view the category as an option. Also, when setting the display order of the cats they still seem to be sorted by creation ID on the front end.

Second, when using AJAX quick edit, when I hit the EDIT button, I get an error type popup the the text "67" in it? I click OK and the quick edit editor displays as it should.

Third, I am not sure what the Yes/No drop down for each category is for. I assumed it was to set if that category is active but it seems to have no effect.

Fourth, thanks for the hack.

[dilbert]

This looks like a terrific tool.

I installed it and got an error. I uploaded a new set of files and imported the product again, and still I can't post a new ticket.

I get this error:

Invalid SQL:

        SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
            post.pagetext, post.allowsmilie, post.userid, post.dateline
        FROM vb3_vbs_ticket_post AS post
        LEFT JOIN vb3_user AS user ON(user.userid = post.userid)
        WHERE post.visible = 1
            
            AND post.threadid = 
        ORDER BY dateline DESC, postid DESC
        LIMIT 41;

Is there a know issue about this? I tried searching and it seems a few others had a similar problem, but I didn't see a fix for it anwhere.

Best regards,
Cliff

[mtha]

very good upgrade CMX,

few things to check:

1. the edit window is not aligned well in Firefox (see attachment)

2. In Manage Settings:
"Enter the email address you wish to have all of the Email's sent from. If you do not specify one, it uses your contact email address. (Default is 1)"

default is not 1.

3. dont think $vbphrase['active'] is a GLOBAL phrase, (not so sure, just dont display in my vB)

[Chris M]

Originally Posted by CMX_CMGSCCC

Did u set up the permissions for all the usergroups? There are a lot of settings in the Usergroup Manager. Also, try to do Admin CP -> vbSupport Maintenance -> Rebuild Datastore as well. If it's still not working, it must be an obscure bug that I have overlooked. I would be interested in getting it fixed. Which part does it fail at for them and does it give an error message? If so, what does it say.

As far as the quick reply, it should require that file to be there. It sounds like it could be something I've overlooked too.



I tried to do it, but there was no place for me to edit it. I changed it when doing "Edit Modifications", but it did not save the new thread title.

I even reported the issue by using the report link that I probably wasnt supposed to as well lol

I figured one of the hacks was making it so it didnt update properly inside of the "thread" table.

-CMX

The ability to edit a thread title expires after a certain period of time, which is why we suggest not having a version number in the thread title

Chris