Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Khalid-B]

Nice hack ,

Need some help.
is there any way to change color of ´HelpCenter´ title in navbar.

Thanks

[Jase2]

Yes.

Change:

<td class="vbmenu_control"><a href="helpcenter.php$session[sessionurl_q]">$vbphrase[helpcenter]</a></td>

To:

<td class="vbmenu_control"><a href="helpcenter.php$session[sessionurl_q]"><font color="color_here">$vbphrase[helpcenter]</font></a></td>

Ooops, just remembered we now have the automatic template edit hehe. You can use above if you made your own edit.

[Khalid-B]

Thanks alot......

[Tom_S]

Originally Posted by Jase2

I actually develop this with Paul, Tom.

That's fine if you don't want support -- just don't install it and come here asking for support.

Fine Jase. Don't acuse people of being cocky after you have been a rather rude person to them and they didn't do anything but ask a valid question you took offense to and then give feedback about a support link being down that you evidently didn't like the manner it which it was given. That shows lack of customer service representation and it sure shows up front the type of support you intend on giving when the going gets tough later. I hate seeing a good mod/thread busted with junk like this so back off and allow me to participate in the manner I should have been afforded to start with minus your attitude kind sir.

[PaulSonny]

Just to bring everyone into the picture. I have had problems with my hosting and it seems they have had their account suspended so I have no alternative but to find another hosting company, which I have done.

The site PaulSonny.com is now back up, but things are not like they were before and it will take me a day or two to get myself back up and running properly.

I hope everyone is patient enough and any members who previously registered before would like to re-register I would be very grateful.

I wish to thank everyone for their kind words and support through the development of HelpCenter.

Thanks, Paul.

[Tom_S]

Thanks Paul. Sorry for the issues.

[Revpolar]

Originally Posted by PaulSonny

I dont think I quite understand what you mean, can you elaborate?

Well cmms stands for "computerized maintenance management software". Lets say you had departments for buildings or different processes in a manufacturing facility. Then say you had different forums for each department. Then you had a prefix for each piece of equipment in that department. You could use helpcenter to create a work order for a specified piece of equipment within a department. The next evolution would be Scheduled maintenance (preventative maintenance) where you create some of the tickets (work orders) by cron. Then some graphs would be a nice touch. If you are planning to make money at this mod I would like to say a cmms would be very valuable.
Or it could be an AMS "asset management system" which is pretty much the same as an cmms.

[Lindsey]

Ty!!!!!!!!!!!!

[dancue]

Just so you know, it still says beta 5. I just want to make sure that the one that is up right now is the latest, most secure version, correct?

[Lindsey]

Good point..Please advise...