Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.
Features
No File Edits!
Ability to turn the HelpDesk off.
Ability to turn the New Ticket option off.
Automated Response to users when tickets are submitted by email or private message.
Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
Departments / Ticket Categories.
Limit usergroups to handle certain department tickets.
Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
New Tickets since last visit to forums.
New Replies since last visit to forums.
Unresolved / Resolved Tickets.
WYSIWYG Editor for replies.
No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..
1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.
Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.
Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.
Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?
Show Your Support
This modification may not be copied, reproduced or published elsewhere without author's permission.
I just spent a few hours on this and I've got the problems sorted out. Deaths has not contacted me about the problems, but I don't see any other possible problems.
Let me know how this update works out!
As long as the SQL Injections are gone, I am as good as sold.
Easiest way is to put // (a comment) on lines 434 - 438
This is the code of those lines:
PHP Code:
while ($userinfo = $DB_site->fetch_array($updatequery))
{
sendprivatemessage ($userinfo, 'The following ticket has been updated:
[URL]'.$vboptions[bburl].'/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '[/URL]', 'HelpDesk Ticket Update');
}
How do you admin the tickets? I am an admin on my forum and I have access to deparment settings and such but I can't access tickets sent in by customers. Thanks and it was a breeze to install.
You must have department access with your primary usergroup only. Once that's set correctly up then you will see a section on the left hand side for Unresolved tickets.
some of the templates on my forums do not take advantage of drop down menus and as such the thread tools menu doesnt work, is there a work around for this?
HelpDesk v1.63 Details »»
About Developer
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DB Changes 
No support by the author.
04-30-2005, 05:59 PM
