Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[PaulSonny]

Originally Posted by Revpolar

I have one feature request that would IMO make this perfect. Can you add the prefix selection for the forum that the department is linked to when making a new ticket? If so you could use this mod make vbulletin into a cmms.

I dont think I quite understand what you mean, can you elaborate?

Originally Posted by blindmedia ltd

knowing paul well i want to say so far this is an outstanding idea especially fro m my point of view cant wait till the final release and i for 1 will be one of the first to pay up

great work guys

Thanks bud, comments are much appreciated.

HelpCenter has been nominated for Mod of the Month so everyone who wishes to vote for us it would be much appreciated.

Thanks, Paul.

[Tom_S]

Paul your website http://www.paulsonny.com/forum/helpcenter.php isn't coming up right now.

[Jase2]

Yes, it's just a server problem. I can't connect either, just wait a while.

[Tom_S]

I think I will just wait awhile

[saotome]

To Paul,
why when i edited usergroups its make a new usergroups twice? i mean same usergroup name but usergroups id different. thanks in advance

[Jase2]

Originally Posted by saotome

To Paul,
why when i edited usergroups its make a new usergroups twice? i mean same usergroup name but usergroups id different. thanks in advance

Not entirely sure what you mean.

[saotome]

Originally Posted by Jase2

Not entirely sure what you mean.

its some kind cloning my usergroups but all primary user not moved.

[saotome]

weird.. edited usergroups is works but just make same usergroups at my usergroups i'll deleted and check old usergroups all is work fine now.. sorry for my mistake.

[choccyclaire]

Originally Posted by Jase2

helpcenter.php

	if ($_REQUEST['priority']==3) {
			$priority="[color==#00CC00]Low[/color]";
		} elseif ($_REQUEST['priority']==2) {
			$priority="[color==#FF9900]Medium[/color]";
		} else {
			$priority="[color==#FF0000]High[/color]";
		}

You will need to change the html color code.

That just changes the Priority colours. I want to get rid of that huge black block of line that obscures the view of the fact I have a ticket there.

[Jase2]

Not entirely sure what you're trying to do.