Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[PaulSonny]

Originally Posted by choccyclaire

For some reason the navigation bar only has the option to view tickets. There is no way to submit a new ticket etc. Have I done something wrong?

You need to sort out the usergroup permissions via the Usergroup Manager.

Originally Posted by Charlie98902

Curious what will be the price of the Pro version?

Currently not yet decided.

Thanks, Paul.

[choccyclaire]

^ Thanks!

One more question.

Where it lists the tickets - the background is showing as black so therefore you cannot see the actual ticket details. What template is it to alter the colours?

Attached screen shot.

[Jase2]

helpcenter.php

	if ($_REQUEST['priority']==3) {
			$priority="[color==#00CC00]Low[/color]";
		} elseif ($_REQUEST['priority']==2) {
			$priority="[color==#FF9900]Medium[/color]";
		} else {
			$priority="[color==#FF0000]High[/color]";
		}

You will need to change the html color code.

[powerful_rogue]

Originally Posted by PaulSonny

I completely understand what you mean, as I myself have been in the same situation with regards to purchasing mods and then the original site disappear.

At this stage, I think myself and Jase have shown that we are dedicated to this project, if you disagree then please let us know what more we can do and we'll try our best. We have been fixing bugs quickly and promptly and supporting this modification. Almost all the bugs that have been brought to our attention have been fixed.

At this stage we can not project the cost nor the features of the pro version.

Thanks, Paul.

Couldnt agree more. This has to be one of the best supported mods ive come across.

[Tom_S]

Originally Posted by Jase2

Not every organization is the same. There will be a lot of new features for the paid version. We will be supporting all products we release.

Okay you do know that echos what they said as well right? I can only hope that to be true so we shall see my friend.

EDIT:
I will agree that so far support has been outstanding!!!

[Jase2]

I've yet to see so many good features in a lite version of a product. Count yourself lucky

We will be opening forum soon for suggestions of the paid version. A few already are: Tags, search, subscriptions, ect.

[Tom_S]

Im counting

[KHALIK]

Installed

working fine on 3.7.0 gold version.

Thanks

[Revpolar]

I have one feature request that would IMO make this perfect. Can you add the prefix selection for the forum that the department is linked to when making a new ticket? If so you could use this mod make vbulletin into a cmms.

[blindmedia ltd]

knowing paul well i want to say so far this is an outstanding idea especially fro m my point of view cant wait till the final release and i for 1 will be one of the first to pay up

great work guys