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  #21  
Old 12-31-2003, 10:14 PM
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Steve Machol Steve Machol is offline
 
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Yeah, that's what I thought.

I do all of these and I would have remembered any tickets coming through 'once a week' in which the same IP address was resubmitted. It hasn't happened.
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  #22  
Old 12-31-2003, 10:17 PM
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How long would it normally take to get access? I sent an e-mail a while ago and am still waiting for a reply.
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  #23  
Old 12-31-2003, 10:23 PM
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well all in all, Keep up the good work Steve
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  #24  
Old 12-31-2003, 10:24 PM
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Quote:
Originally Posted by Link14716
How long would it normally take to get access? I sent an e-mail a while ago and am still waiting for a reply.
There are no unanswered requests in the support system. I have responding to all of them today within a few minutes.
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  #25  
Old 12-31-2003, 10:27 PM
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Quote:
Originally Posted by Steve Machol
Yeah, that's what I thought.

I do all of these and I would have remembered any tickets coming through 'once a week' in which the same IP address was resubmitted. It hasn't happened.
[SID-100014-64a33075] and [SID-72149-4cb04388] are just two of them that I still have the emails from, but your already knew this since you do all of these.
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  #26  
Old 12-31-2003, 10:29 PM
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No need for the attitude mate, were all only human
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  #27  
Old 12-31-2003, 10:35 PM
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No attiitude here. I just asked a question and then get called a liar.
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  #28  
Old 12-31-2003, 10:38 PM
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Steve Machol Steve Machol is offline
 
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Quote:
Originally Posted by Gardener
[SID-100014-64a33075] and [SID-72149-4cb04388] are just two of them that I still have the emails from, but your already knew this since you do all of these.
Ticket 72149 was sent over a month ago BEFORE we had the current system in place. In it I clearly stated:

Quote:
I have forwarded your IP to the system admin. Hopefully he can remove this block without opening us up to further attacks. Sorry for the inconvenience.
There was nothing that said your IP was added to anything - and certainly this had nothing to do with the current system which wasn't in place at that time.

There are no tickets indicating you asked us anything about this issue 'once a week'.

The second one (100014) was answered and resolved exactly 10 minutes after you sent it to us. Most people would be pretty satisfied with that level of service.

I checked the system and those are the only two tickets from you regarding this matter. The other one regarding your lost customer number and password.
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  #29  
Old 12-31-2003, 10:38 PM
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Well in the end we cant see what Steve can see, in which case i expect hes telling the truth, but you can be sure he will do his best to help you.
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  #30  
Old 12-31-2003, 10:40 PM
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Quote:
Originally Posted by Gardener
No attiitude here. I just asked a question and then get called a liar.
Actually what you did was make an accusation that turned out to be false.
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