Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.7 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.
[] If you choose not to use Automatic Template edit options, full instructions are included in the README file.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.01

Admin File Fixed.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[PoetJA-1975]

Hey PAUL - still no main HelpCenter options in the AdminCP
And now the AdminCP ---> vBulletin Options ---> HelpCenter (shows a blank space)
Then at http://jpicforum.info/helpcenter.php there's no links at all for submitting tickets or even viewing tickets....

Help please

Jacquii.

[PaulSonny]

Oh dear, sorry about this everyone.

Try this package, if it works ill update the original download.

Thanks, Paul.

Package Removed.

[PaulSonny]

I have again updated the original download and this 'should' work.

As usual please report any problems.

Thanks, Paul.

[PoetJA-1975]

Well PAUL.... Install went simple enough - I over wrote the files that had been installed and imported the product with overwrite enabled... Now the AdminCP options show up wonderfully - BUT I don't see any section for adding usergroup permissions?!?!? Is there such a section? So the navigation at http://jpicforum.info/helpcenter.php is missing a few links and is not like the example screenshots posted in the 3.7 thread:



Anyway - looking forward to getting this installed and working correctly! I was able to see the departments section and made a few departments without hassle - but when navigating to http://jpicforum.info/helpcenter.php?do=newticket - I see just a permissions error....

Help!

Jacquii.

[ZomgStuff]

Come on, get an RC release, we're all dying for it.

I want to put this on my live board.

[ZomgStuff]

One suggestion I give is the option to make make all tickets by default open to everyone to see, unless the ticket-opener specifically checks off a checkbox to make it private.

[PaulSonny]

There is no point going to RC stage when it simply isn't ready.

With regards to your problem Jacqui, have you checked under the Usergroup Permissions for the HelpCenter options?

Thanks, Paul.

[PoetJA-1975]

Originally Posted by PaulSonny

There is no point going to RC stage when it simply isn't ready.

With regards to your problem Jacqui, have you checked under the Usergroup Permissions for the HelpCenter options?

Thanks, Paul.

Um... I do not see any options in the Usergroup Permissions for the HelpCenter at all...

Interestingly weird thing - is that there is a blank set of options (I don't think was there previously) that.........um............see the screenshot:



Um - could those be the options? There's no text or anything and I'm afraid I just don't know what that is LOL... Help

Jacquii.

[PoetJA-1975]

Oh wait! I think I see the options now... There's no text at the top of the box though - and I'm not sure what the hell that blank box of options is?!?!?!? Weird... But yes! I do see ticket permissions...

Testing... YAY! I've tested the 1st Support ticket and it works wonderfully...

I'll have a few questions a little later I'm sure...

Thanx,

Jacquii.

[PaulSonny]

Hello again,

Alot of things messed up because of something I did on the site were I am developing HelpCenter, anyway everything seems to be hopefully (fingers crossed) back in order and all phrases now seem to be back to normal.

Feel free to update with product file.

Thanks, Paul.

Jacqui, does updating with this product file solve your Usergroup blank options for HelpCenter?

Thanks, Paul.