Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[jerx]

Very useful mod!

Do you have to register to submit a ticket? Is it possible to let guests submit tickets and requiring them to input capture and email address (twice, to avoid typos). Some people might have problems with registration, so allowing guests to submit tickets would be helpful.

Thank you!

[PaulSonny]

Originally Posted by youradhere4222

Are you planning on removing the requirement to register to view the demo?

Sorry about the requirement to register, I have removed it and it should be ok now.

Thanks, Paul.

[Hornstar]

Originally Posted by Bosco Wong

There IS a bLANK Option....

as the description of this thread says:

THIS IS BETA SOFTWARE.
WE STRONGLY RECOMMEND YOU DON'T INSTALL THIS ON A LIVE BOARD.


I suggest you just wait until it goes more stable

[PaulSonny]

Originally Posted by Bosco Wong

There IS a bLANK Option....

Have sorted this error, it was a typo error with regards to a phrase.

Thanks, Paul.

[Subah]

Cool i like it , Thanks

[PaulSonny]

Updated the Download to fix the Department Database error when creating more than one department.

Thanks, Paul.

[PaulSonny]

Now fixed Bosco, sorry about that I forgot to update the product file, can happen when someone is sending 10 messages on msn a second.

Thanks, Paul.

[Paradigm]

This is exactly what I have been looking for. I will be watching the development of this one VERY closely. Great job and good luck in exterminating the bugs.

[PaulSonny]

Right, Bosco Wong if you give me chance to sort things out instead of bombarding me with MSN Messages I might be able to get a working product rather than error after error.

I have once again, updated the download, so please download and re-install.

Thanks, Paul.

[KURTZ]

Paul just wondering is possible to redirect a ticket to a different user which isn't an Admin?