Does Anybody Still Use Photopost?

[chriszep]

Originally Posted by AngelBlue

Which "better script" is this?

I write 'IF'

[ScottW23]

I wouldn't call our forums or our software dead. Both are full of life and have been growing like crazy. The PhotoPost sales/support forum received over 2,000 posts in November alone, and we're now up to about 10,000 total sites using PhotoPost (added about 2,000 new customers this year).

I don't get why people still say our support is bad. We have been around for 7 years now - there were support issues (growing pains) years ago that were resolved but people still like to refer back to that time period and assume that we never improved. If you've personally experienced bad support, that's one thing, and I'd really like to hear from you to find out how we can improve and resolve any outstanding issues for you. But if you're just passing along he said she said "yeah I heard photopost support sucks" rehetoric, that's not very kind. We do work hard at what we do and PhotoPost (Pro and vBGallery) is well known as the best gallery solution out there.

[xcingix]

Originally Posted by ScottW23

I wouldn't call our forums or our software dead. Both are full of life and have been growing like crazy. The PhotoPost sales/support forum received over 2,000 posts in November alone, and we're now up to about 10,000 total sites using PhotoPost (added about 2,000 new customers this year).

I don't get why people still say our support is bad. We have been around for 7 years now - there were support issues (growing pains) years ago that were resolved but people still like to refer back to that time period and assume that we never improved. If you've personally experienced bad support, that's one thing, and I'd really like to hear from you to find out how we can improve and resolve any outstanding issues for you. But if you're just passing along he said she said "yeah I heard photopost support sucks" rehetoric, that's not very kind. We do work hard at what we do and PhotoPost (Pro and vBGallery) is well known as the best gallery solution out there.

Bro....
My assessment was from recent events.
I still get a response from even the most SIMPLE posts only like 2 days after.
Sometimes I post REALLY simple questions just to test my theory.

Man your uniform thumbnails STILL(!) don't work. you get uniform thumbnails, but the majority of them are blurry as H!@# (i can get 4 people to back me up). And you don't call that a bug.
Chuck denies he sees a difference.

[Marco van Herwaarden]

Please take this discussion to the Photopost website.

[ScottW23]

My assessment was from recent events.
I still get a response from even the most SIMPLE posts only like 2 days after.
Sometimes I post REALLY simple questions just to test my theory.

Man your uniform thumbnails STILL(!) don't work. you get uniform thumbnails, but the majority of them are blurry as H!@# (i can get 4 people to back me up). And you don't call that a bug.
Chuck denies he sees a difference.

Please don't post pointless support questions just to test a theory - that slows down support and delays our ability to respond to real questions.

Our support response time varies between a few minutes and a couple days, depending upon how busy we are (like if we recently released a new update).

As the mod said, I'm happy to address your blurry thumbnail issue at the photopost support site -please pm me and point me to a thread so I can see your site.

[henrikhansen]

To me, the photopost forum seems alive with a reasonable number of posts each day.

[Juan]

I have been using photopost for 5 years. When it came out, it was great and ground breaking, there was simply nothing like it. The problem is that it has not progressed that much and there are better alternatives.

Their support is non-exsistant, it has always been pretty bad but it has got worse and to the point that is best not to bother. In the years that I have been using Vbulletin, which is about 6, I have never needed to send a support ticket because solutions to every problem can be found in their forums. Photopost's forums are pretty bad and they do not answer any e-mails for support. When they do, the blame is always on the customer and treat most people like if there were idiots. There are plentuy examples at their forums, which you cannot even read until you pay for another year.

That is the difference between the best software and the worst, IMO. Support.

[xcingix]

Originally Posted by Juan

I have been using photopost for 5 years. When it came out, it was great and ground breaking, there was simply nothing like it. The problem is that it has not progressed that much and there are better alternatives.

Their support is non-exsistant, it has always been pretty bad but it has got worse and to the point that is best not to bother. In the years that I have been using Vbulletin, which is about 6, I have never needed to send a support ticket because solutions to every problem can be found in their forums. Photopost's forums are pretty bad and they do not answer any e-mails for support. When they do, the blame is always on the customer and treat most people like if there were idiots. There are plentuy examples at their forums, which you cannot even read until you pay for another year.

That is the difference between the best software and the worst, IMO. Support.

couldnt have said it better myself

[ScottW23]

Their support is non-exsistant, it has always been pretty bad but it has got worse and to the point that is best not to bother.

Sorry you feel that way. Our support actually is existent, since we do resolve a large number of tickets and forum questions every day. Is our support as fast as vBulletin's? Of course not. PhotoPost is tiny compared to vBulletin and always has been. We don't have the resources to hire 25 support people or however many vbulletin employs, because we don't sell anywhere near the volume of licenses that vBulletin sells. That said, we do provide timely and accurate support with the resources we have to work with.

Compared with any other photo gallery product out there, we're still the best - we're a commercial, professional business with many professional employees. We're not run by one or two like minded hobbyists as you will find with pretty much any other photo gallery product on the market today. The end result is a product that runs well and runs very reliably on 10,000 websites.

There are plenty examples at their forums, which you cannot even read until you pay for another year.

You don't need to pay anything to read the forums. Several years ago the forums were members only but haven't been since. Maybe your comments are based on experiences you had with us years ago? Companies are fluid, dynamic entities - an experience you had with a company at one point in time long ago is not necessarily the way the company will always be. Things change.

Also, Juan: I asked our customer service dept about your issue. You purchased a renewal on New Years Day and emailed us for support at about 7:30pm our time. I'm sorry, but we don't provide support during the evening of New Years Day, as I doubt most companies do. First thing this morning when we returned to work, your issue was resolved, hopefully to your satisfaction. Perhaps the issue is that you're in the UK and are used to receiving support on your time schedule from UK based vBulletin, but we're based in the U.S.

[Juan]

ScottW23

It is, of course, my own personal opinion based on the experience I've had. The only reason why I use it and I am sure that there are many other people in the same boat, is because I do not want to lose hundreds of pictures and posts. No more and no less. Hell, I would pay $100 for a script that would allow me to move to photoplog, gallery or anything as long as i do not have to be in a position where I have to e-mail your company again. You are simply not worth the hasle.

I hope that it becomes better, don't get me wrong but I have lost all faith. Only yesterday, after I paid for renewal, I found myself being unable to use the forums and after pointless e-mail exchanges, it turned out that it was my fault. I think I may have posted once or twice but because I did not renew my membership for one single year I found myself banned and could not even look for answers. It costs me 1 year renewal just to fix a problem I had, not to mention the stress and frustration of being treated like 10 year old.

I signed up for a new forum account and I could not read any of the fixes because it says "for customers only", what I could read however is how you treat your customers, which is with contempt, uncaring and with the attitude of "give us your money and shut up".

In the mean time and this is what bothers me, you are here answering criticism to try to convince more customers to part with their money yet yesterday, no one could be bothered to answer the most simple of requests at your company. Not because they very busy, but because they were hell bend it making is sound like it was my fault.