Major Additions - microSUPPORT for vB4

*** Link Removed ***

[Jabong82]

Originally Posted by docvader

Any way of changing "HelpDesk" in the navbar to something else, like "Support"?

Changing the title in the options does not change all the various instances of "HelpDesk"

And what stylvars setting changes the header color and background color of the blocks on the main help desk page?

Great mod. Appreciate the work done on this.

You can accomplish this by doing a phrase change.

AdminCP->Language and Phrases -> Search In Phrases -> Then Search for "Help Desk"

Then replace the phrase with whatever you want. I changed mine to "Support" as well.

[docvader]

Yes, but do you remember which one exactly? or did you just change them all?

EDIT: I just changed them all. Thanks!

[Jabong82]

Originally Posted by docvader

Yes, but do you remember which one exactly? or did you just change them all?

EDIT: I just changed them all. Thanks!

I changed them all. If you only want to edit the NavTab, you can go into the actual template.

AdminCP->Style Manager->Edit Templates->MicroSupport Templates -> MicroSupport_TabMenu


Then find "{vb:var vbphrase.microsupport_support}"

and change that to whatever you want to say in the NavBar (there are 2 places you have to change in the template).

Edit= OK cool!

[syrus.xl]

Nice one Maria... Installed, Nominated and Rated!

[docvader]

I've been using this for a bit, and I really find it to be indispensable when providing help or answers to my community. Really great stuff, awesome job Maria.

One issue: when I edit a FAQ, or a response that I converted into a FAQ, the formatting disappears, and everything turns into one long sentence. Not that big of an issue, I copy the original FAQ into Notepad++, edit it there, and copy back into your edit box. Would be nice if it kept Vbulletins edit capabilities though.

PS: I would purchase the full version from your site just to show my appreciation for what you've done for us here, but, I can't seem to figure out what it does (your site needs a little coaxing and buffing...)

[lyl]

Some of the templates try to use images from a "microshop" directory instead of "microsupport". Mainly in the sidebar


microsupport_important_questions:

<table width="100%" cellspacing="0" cellpadding="0" border="0" background="microshop/images/sidebartop.png">

[vikris]

Can a widget be done to pull the important questions and answers or latest questions with answers on the cms page along with a small pisture of the person who answered the question? Something like the widget does for new forum posts.

[SuperTaz]

Tagged until gold version is released.

[Alex@Mk3OC]

This is the gold version, and it works flawlessly on our forum

[docvader]

I had an interesting spam problem using this. Albeit, I enabled "use microsupport" for unregistered guests so that they could read the FAQ's, (but disabled the "support ticket" option). I'm not sure if that was part of the problem or not.

Now, I'm getting spam from my email address labeled support. My email address is selling everything from HGH to asian dildos.

Someone really needs to look into the security of this thing. It's a great product, but getting my domain on server blacklists is not going to be what was intended.