Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Vinny445]

I have downloaded the latest package on this page and am being told after clicking on the HelpCenter link up on the nav bar, that this is beta 5. Same thing for the help page. However, it says beta 6 in products management, so I think I have the latest? I'm running the final release of vB 3.7 and I am not seeing anywhere to manage this system other than a few options in the usergroups and the main settings under vBoptions. I heard there should be a new section on the side panel in admincp... I don't see it. Paul, help me out here? Thanks

[Jase2]

The lite' version is not going to receive any more major features. We hope to move it to the release candidate stage, where only trivia bugs will be made.

Vinny445, that was missed off. We forgot to update the version number. Be assured that you are running the latest version. Will be fixed for next release

[Vinny445]

Any idea why I don't have any options in the side panel of the admincp though? I can't add any departments of view statistics.

EDIT: It was collapsed, lol. I see it!

[dancue]

Originally Posted by Vinny445

Any idea why I don't have any options in the side panel of the admincp though? I can't add any departments of view statistics.

I came across the same and thought it was an error.

I forgot to adjust permissions for each usergroup.

See if that's the same issue in your case.

[dancue]

Originally Posted by Jase2

The lite' version is not going to receive any more major features. We hope to move it to the release candidate stage, where only trivia bugs will be made.

Vinny445, that was missed off. We forgot to update the version number. Be assured that you are running the latest version. Will be fixed for next release

When do you plan on releasing the pro version?

[Tom_S]

I am going to throw this out there once and leave it at that. I have purchased a number of mods now. Each one of them has been a nightmare of beta hell. I don't relish a continuance of debugging for someone after forking over a chunk of money. Mind you I really think it is worth paying someone for the enormous amount of time they put into the coding efforts on these projects but only if they are finialized and the rest is simple upgrades. That has not been the case with anything I have seen yet. It has been a bugApalooza farm that is never ending that is creature feature requsted one after another that causes it thus sending the mod into an over work load of horror.

I like this mod a lot is the reason for all the concerns.

With that said how much do you project the full version to be and with what features that aren't already in it and with what guarantees. I have two paid mods that the support sites don't exist now.

[Jase2]

Not every organization is the same. There will be a lot of new features for the paid version. We will be supporting all products we release.

[PaulSonny]

Originally Posted by Virtualshiner

I was wondering, how do you set who post the thread when someone makes a support ticket?

This is automatically set by whoever creates the ticket. For example if you were registered as Virtualshiner and created a ticket, it would be your username that appeared. If it was me PaulSonny would appear.

Originally Posted by dancue

What text could I insert under HelpCenter Main Settings for the Automatic Template edit if I wanted to include this within the quicklinks?

At the moment i'm not sure, I will look into it and get back to you.

Originally Posted by dancue

1 - When I go to helpcenter statistics it says its beta 5.

2 - Can I make the width of the navigation wider?

3 - When managing departments there is not a field for inserting a forumid. I would prefer to have it there rather than in the main settings.

I am using vb version 3.7.0 Gold
This is a fresh install done about an hour ago.

Suggestions:
1 - Replies made to the ticket should also post on the thread posted within the forum specified.
2 - A thread prefix should be created with the thread automatically. Should say Open/Closed or Open/Solved.
3 - An area for sensitive data should be submitted. When posted by the user this data should only be seen by the admin. This is very important. Some sites have online stores where issues with payment could arise...requiring credit card info. Many other examples too.

The Beta 5 issue has been identified and has been sorted for the next release.
With regards to the navigation, i'm not sure. I will check this out and get back to you.
Posting in multiple forums is going to be a paid feature. The Lite version only allows you to create tickets in one forum. Sorry for any inconvience.

Replies to a ticket should automatically insert into the thread. There is already a thread prefix which is the department title. I will look into allowing multiple thread prefixes in the admincp for the paid version. Sensitive Data issue has been mentioned previously and is going to be a paid feature.

Originally Posted by dancue

When do you plan on releasing the pro version?

A definite date has not yet been set. We aiming for 2 weeks, but please...please do not take this as gospel.

Originally Posted by Tom_S

I am going to throw this out there once and leave it at that. I have purchased a number of mods now. Each one of them has been a nightmare of beta hell. I don't relish a continuance of debugging for someone after forking over a chunk of money. Mind you I really think it is worth paying someone for the enormous amount of time they put into the coding efforts on these projects but only if they are finialized and the rest is simple upgrades. That has not been the case with anything I have seen yet. It has been a bugApalooza farm that is never ending that is creature feature requsted one after another that causes it thus sending the mod into an over work load of horror.

I like this mod a lot is the reason for all the concerns.

With that said how much do you project the full version to be and with what features that aren't already in it and with what guarantees. I have two paid mods that the support sites don't exist now.

I completely understand what you mean, as I myself have been in the same situation with regards to purchasing mods and then the original site disappear.

At this stage, I think myself and Jase have shown that we are dedicated to this project, if you disagree then please let us know what more we can do and we'll try our best. We have been fixing bugs quickly and promptly and supporting this modification. Almost all the bugs that have been brought to our attention have been fixed.

At this stage we can not project the cost nor the features of the pro version.

Thanks, Paul.

[choccyclaire]

For some reason the navigation bar only has the option to view tickets. There is no way to submit a new ticket etc. Have I done something wrong?

[Charlie98902]

Curious what will be the price of the Pro version?