HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[LEAD_WEIGHT]

Ok I did that but I do not see how I able to do this part . I went to admincp --> Usergroups--> Usergroup Manager--> Administrators , Moderators & Super Moderators--> Edit Usergroup (id=5,6,7) and only saw these options

Usergroup: Administrators (id: 6)
Usergroup Options
General Permissions
Forum Viewing Permissions
Post / Thread Permissions
Attachment Permissions
Poll Permissions
Picture Uploading Permissions
Private Message Permissions
Calendar Permissions
Who's Online Permissions
User Reputation Permissions
User Note Permissions
Administrator Permissions

But I did not see the Can create ticket or anything like it

Usergroup Settings

--------------------------------------------------------------------------------

Usergroup settings. OK this is one of the most important sections. This is where you're going to limit the usergroup's settings based on their ability to do actions in the helpdesk. It's fairly simple to understand but here is what I would recommend setting for a few of the usergroups:

Any usergroup that you just want the ability to create tickets and not manage anything. This would be usergroups such as Registered Members. I would set the settings to something like this:

Registered Users:
Can Create Tickets - Yes
Can Edit Tickets - Yes
Can Delete Tickets - Yes
Can Resolve Tickets - Yes
Can Unresolve Tickets - Yes
Can Claim Ownership of Tickets - No
Can Unclaim Ownership of Tickets - No
Can Edit Any Ticket - No
Can Delete Any Ticket - No
Can Resolve Any Ticket - No

[WhSox21]

Originally Posted by WhSox21

The usergroups that are part of the ones you added to the list will not see two new links on the left hand side which will be: "Departments" and "Usergroup Settings".

Are you reading the whole posts? Read this post:
https://vborg.vbsupport.ru/showpost....&postcount=242

That's how you get access the one under that post is how you give usergroups access:
https://vborg.vbsupport.ru/showpost....&postcount=243

[LEAD_WEIGHT]

http://img209.exs.cx/my.php?loc=img209&image=16uq.png
http://img209.exs.cx/my.php?loc=img209&image=25hh.png
http://img209.exs.cx/my.php?loc=img209&image=32st.png
http://img209.exs.cx/my.php?loc=img209&image=47oz.png

I really have no clue at this I can not see anything change here. unless my IE is not letting see it but it would of left empty space or an X :disappointed:

[WhSox21]

It's on the helpdesk.php file not in the AdminCP. Try going to HelpDesk.php but make sure your usergroupid is in the list.

[LEAD_WEIGHT]

Originally Posted by WhSox21

It's on the helpdesk.php file not in the AdminCP. Try going to HelpDesk.php but make sure your usergroupid is in the list.

Oh I feel so dumb for this and thanks for the help u been given all day

This is the link and it been in front of me all day

http://www.example.com/forums/helpdesk.php?do=departments

U will be getting some $$ in paypal

[WhSox21]

Originally Posted by LEAD_WEIGHT

Oh I feel so dumb for this and thanks for the help u been given all day

This is the link and it been in front of me all day

http://www.example.com/forums/helpdesk.php?do=departments

U will be getting some $$ in paypal

No problem. Not necessary but would be much appreciated!

[LEAD_WEIGHT]

few more little question were is the navagation or should I say the button so some one can click on the Help Desk I do not see it in my forum , or is it that I have to make Departments is that like adding a Category to forum or is it I am not quite under standing this. I do see this in other forums like nav button and one in dropdown[addon] I can not see it in my forum unless thier is a step that I need to make so I can see it. I gave permission to create for Admin.--SupMod--Mod--RegU. that was all and I do not see button so members can access helpdesk?.

[gldtn]

Hello everyone.. I've just done installing this hack, and everything went smooth.. I gave my usergroup access and set departments to the helpdesk.. I've also tested it out by applying some tickets and works fine.. but I cannot see the ADMINISTER colum on the leftside menu bar.. All I see is HELPDESK >> Helpdesk Options >> User Controls, did I miss something?

I'm using vB3.0.7

Thanks!

[gldtn]

Originally Posted by WhSox21

No problem. Not necessary but would be much appreciated!

WHSox21,

Seems like you forgot a small thingy on install...

On line 824 of the install script:

It reads:
$query['new'][] = "CREATE TABLE IF NOT EXISTS `ticketdeleted` (

Should be?:
$query['new'][] = "CREATE TABLE IF NOT EXISTS `" . TABLE_PREFIX . "ticketdeleted` (

[WhSox21]

Originally Posted by gldtn

WHSox21,

Seems like you forgot a small thingy on install...

On line 824 of the install script:

It reads:
$query['new'][] = "CREATE TABLE IF NOT EXISTS `ticketdeleted` (

Should be?:
$query['new'][] = "CREATE TABLE IF NOT EXISTS `" . TABLE_PREFIX . "ticketdeleted` (

Updated the zip and version number.