Major Additions - microSUPPORT for vB4

*** Link Removed ***

[MaryTheG(r)eek]

Originally Posted by Amit86

I have been using this great addon for a month now, its great.
Wanted to thank you personaly for the hard work!


If I could add more suggestions you might missed or things you havent tought of it would be the following:

• Filter tickets by poster
• Search tickets
• Mass close tickets (using radio buttons)
• the ability to "assign" a ticket to a certain technitian
• statistics of products\departments
• make permissions per department, only permitted allowed to view\close ticket per department
• Limit poster to X open tickets
• add more status's and the ability to change status ourselves
• Email all related repliers in a ticket when it was replied (like Starred tickets)

Thanks again!
Amit

Hello Amit,


Thank you for your suggestion, I've marked them all, and see what I'll add and what not. Currently I'm improving microSUPPORT by adding:

1. Ability to sell ticket points to those usergroups which are not permitting to submit tickets. Payments by PayPal and 2CO.
2. Ability to write manuals. Technician post articles and they appear in listing like 1.1, 1.1.1, 1.1.2 etc

But this version will gets more time to come here. Here you can find always one version back from the commercial one. I think that this is more fair, than having lite version with only 50% of the features.

Maria

[Ducks]

Looks nice

[Ducks]

Could you add support for [IMG] and maybe other BB tags? It's needed in FAQ

[hoadiem]

will this work with 4.0.3?

[Jabong82]

Originally Posted by hoadiem

will this work with 4.0.3?

I have 4.0.3 and it works fine.

[nanabite]

Is there any way I can get this mod to work with Unregistered users / guests?

[Jabong82]

Originally Posted by nanabite

Is there any way I can get this mod to work with Unregistered users / guests?

You just have to go into the usergroup and change the permissions to allow unregisterd/guests to be able to use the mod.

[nanabite]

Originally Posted by Jabong82

You just have to go into the usergroup and change the permissions to allow unregisterd/guests to be able to use the mod.

But how would you keep track of your ticket?

[Jabong82]

Originally Posted by nanabite

But how would you keep track of your ticket?

As an Admin (or technician), all the tickets are available for you to view when you click:

Techinician => Tickets to do

Or are you talking about the unregistered keeping track of their ticket?

I don't think there is a way to do that. I don't think unregistered users though should expect to be able for any website to keep track of their tickets without some sort of login/registration. The best you can do is maybe have a forum set aside for unregistered guests who have questions about your site/product.

If you let unregistered use the support ticket system, u should prob ask them to at least leave an email so you can contact them.

[nanabite]

Originally Posted by Jabong82

If you let unregistered use the support ticket system, u should prob ask them to at least leave an email so you can contact them.

That's a shame. I was hoping to use this to replace my eSupport system, but this is the only thing that is missing.

Ideally (for my needs), the system would ask for an email address for unregistered users and then email them a link they can use to keep track of the ticket as well as email them updates each time the ticket is updated by an operator.

I'll keep an eye on this mod in case this is ever added in, but in the mean time I'll be (unfortunately) sticking with eSupport.