Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Tolas]

Thanks for the DB fix IR15H, and great Mod Paul!

My Helpcenter is now up and functional

[Tom_S]

What is the last update?

[PaulSonny]

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

[Tom_S]

Kewl..thanks

[Tom_S]

Paul I have 1.0. Should I uninstall first or should I wait for your next update then uninstall and update? I think from what I read you already addressed all the 3.7.0 bug issues right?

[KeyStalker]

A good suggestion / idea to this hack would be: Let the support Tickets goto a forum (so the mods and administrators) get notified. X (Forum ID) the tickets get placed in.

[PaulSonny]

I strongly suggest uninstalling and updating to the latest version.

KeyStalker, this is already an implemented feature. You can define a Forum ID in the AdminCP settings.

Thanks, Paul.

[PaulSonny]

Beta 6 Just Released!

This is going to be the final Beta for HelpCenter, from now it is just going to be bug fixes, if any.

I'm sorry, but for the final time, you are going to have to uninstall any previous version and re-install with Beta 6.

Thanks, Paul.

[Hostboard]

Reuploaded all files. Uninstall plugin, reinstall plugin. 2 problems...

1. HelpCenter Main settings appear under the left menu option "HelpCenter" as well as under VBulletin Options. Should it not be only in 1 place to avoid confusion?

2. Under HelpCenter Statistics Help Center Statistics Version is showing as 1.0 Beta 5

[jellybaby]

Is it possible to get an email when a ticket is submitted

Thanks, great mod.