HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[NewOrder]

i to get the same error

Parse error: parse error, unexpected T_ENCAPSED_AND_WHITESPACE, expecting T_STRING or T_VARIABLE or T_NUM_STRING in /home/tech/public_html/helpdesk.php on line 437

[WhSox21]

Sorry guys, Please re-download the next version. Updated version just so you know what version you have!

[WhSox21]

Freezerator - Thanks for the donation! I said it once and I'll say it again, it's much appreciated!

[boeserwolf]

Hi

I have a little Problem with the Navbar.

I am a vbulletin newbie, I got my license 2 weeks ago.

Would you please tell me how to get the Link to Helpdesk in my Navbar.

And: If everything goes well, and if you give me your bank data, I´ll also donate you a little, but I can´t give you much as I am also studying at the University in Austria.

Some guys from vbulletin germany would pay a lot of money for this good hack. Probably you should sell good products like this, although I am very happy that such good hacks are free for download

yours

Markus

[ranger2kxlt]

WhSox21, awesome job :-D I have one request maybe you can do it?

On the "new ticket" screen it shows subject and then the message box...would there be a way to add more boxes (req. on/off) from the admin area if we wanted more info "upfront" about the issue?

Thanks

[WhSox21]

ranger2kxlt - I'm not following exactly what you want?

boeserwolf - It gave you instructions in the install script at the end I believe for this. Either way, let me explain it.

Login to AdminCP -> Styles & Templates -> Search in Templates -> Type in navbar and click find. -> Find the navbar template and click edit. -> Then in the navbar template...

FIND:

PHP Code:

    <td class="vbmenu_control"><a href="calendar.php?$session[sessionurl]">$vbphrase[calendar]</a></td> 


Add Under:

PHP Code:

    <td class="vbmenu_control"><a href="helpdesk.php?$session[sessionurl]">$vbphrase[helpdesk]</a></td> 


By the way, someone asked me to translate it in german. They didn't tell me where it would be released but either way I think it should be an addon here for phrases. My paypal link is in the top of this thread.

[NewOrder]

thanks its workingnow, if my sites ever make some money ill send it you

[ranger2kxlt]

WhSox21 - when a person makes a new ticket, they get two boxes, one for subject the other is the WYSGY (whatever that is, LOL) box....I would like to add more boxes, like name, email, etc...and make some of them required. :-/ could that be done easily, and cane these extra boxes be edited via the adminpanel.

[mfowler70]

I agree with ranger above. I run a gaming site and alot of the folks using the helpdesk will be complaining about being kicked/banned from my servers. I'd like to have a custom box that I could specify on a per department level so I could request info up front from the to save the extra reply time. This would be an excellent addition.

Thanks a bunch for adding the PM notifications on reply. That was the only thing keeping me from using this hack full-time. Once I get this installed I will definately donate to your stomach fund.

[boeserwolf]

Hi


I asked you about the translation. I will download the latest Version ( 1.62) and translate this version into german.


And for release:


The URL to our support-community is: http://www.vbhacks-germany.com


We are a german hack community for all the german users, who are not able to handle with english hacks as their english is pretty bad.

For these people we translate very popular hacks with the coder?s consent into german.


We only give licensed vB members the possibility to download hacks, as we we control this the same way vbadvanced does.


But if you want, I may also post the german translation here in thread.


yours


Markus

[WhSox21]

That's not a bad idea. Something similar to vBulletin's profile fields. That would take me a little bit time to add and it would actually require file edits (and no one wants thoughs).

[WhSox21]

boeserwolf - Just send me the files and I'll attach it to this thread also. Many may not be aware of the forums over there. Either way, as long as vBulletin permits this you may release it there with copyrights staying in my name like I mentioned before!

[boeserwolf]

Hi

We discussed about permissions to post. scott molinari, the Leader of vbulletin-germany said, that we should discuss this with the coders, because it is their creation!

One question to the hack itself. I tried to translate a phrase, but as in german it sounds awful, I wanted to ask what do you mean with:

claim ownership
unclaim ownership
no tickets you have claimed ownership for

I do not really know how to express this in german, so it would help me a lot if you would explain to me, what does this mean??

yours

Markus

[WhSox21]

Ownership means to take control of basically... So claim ownership would mean... Take Control Of...

Not sure if that helps. I'm sure someone else here could help you a little bit more than that?

[Marco van Herwaarden]

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