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microSUPPORT for vB4
Version: 4.6.0, by MaryTheG(r)eek MaryTheG(r)eek is offline
Developer Last Online: Mar 2012 Show Printable Version Email this Page
Category: Major Additions - Version: 4.0.2 Rating:
Released: 12-12-2009 Last Update: 03-30-2010 Installs: 177
DB Changes Uses Plugins Auto-Templates
Additional Files Translations Is in Beta Stage  
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  • This modification may not be copied, reproduced or published elsewhere without author's permission.

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  #242  
Old 04-02-2010, 09:49 PM
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vikris vikris is offline
 
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Weird, I have installed the product and Vbulletin tells me that I have not permission to view the helpdesk. Is there anything that I'm missing here?

P.S. It gives me: * Login or Register to be able to use our Ticketing HelpDesk!
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  #243  
Old 04-03-2010, 12:23 PM
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vikris vikris is offline
 
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Problem solved, forgot to setup user group permissions. Silly me.

Is there a way to setup a widget for FAQ on the CMS page that is content.php?

Is there a way, when guest wants to send a question, not to register, just to send the question with a mandatory field for the email of the guest who sends the question?

Thanks in Advance!
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  #244  
Old 04-05-2010, 06:35 PM
Mrwill Mrwill is offline
 
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Quote:
Originally Posted by Mrwill View Post
Is it possible to post a forum topic of every ticket? (Like Helpcenter)
I guess the answer is no ?

Quote:
Originally Posted by Mrwill View Post
I receive the below error

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@internetforce.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
Problem fixed...I thought CHMOD was done. Thanks!
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  #245  
Old 04-06-2010, 04:34 PM
Verionia Verionia is offline
 
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Why doesn't it look like the pics in the demo? I thought these were free mods?
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  #246  
Old 04-10-2010, 03:28 PM
Dan Clark Dan Clark is offline
 
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Maria,

Hi. Everything installed fine and I'm looking forward to using this excellent tool. However when I attempt to enter a new ticket, I get this error:

Quote:
Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in [path]/microsupport/includes/functions.php on line 420
Steps to reproduce:
1) Click "New Ticket".
2) Enter simple Title and Description.
3) Click "Submit"

Expected Result:
Ticket Created.

Actual Result:
Error listed above.

I'm using vB V4.0.3.

Any idea why this is occurring?

Thanks and regards,

Dan.
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  #247  
Old 04-10-2010, 04:57 PM
MaryTheG(r)eek MaryTheG(r)eek is offline
 
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Quote:
Originally Posted by Dan Clark View Post
Maria,

Hi. Everything installed fine and I'm looking forward to using this excellent tool. However when I attempt to enter a new ticket, I get this error:


Steps to reproduce:
1) Click "New Ticket".
2) Enter simple Title and Description.
3) Click "Submit"

Expected Result:
Ticket Created.

Actual Result:
Error listed above.

I'm using vB V4.0.3.

Any idea why this is occurring?

Thanks and regards,

Dan.
Why I thought that I've corrected it before release. It comes from function getRecordById, because most probably are you using other database than MySQL.

Please try the attached file and let me know if it works.

Maria
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  #248  
Old 04-10-2010, 04:59 PM
MaryTheG(r)eek MaryTheG(r)eek is offline
 
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Quote:
Originally Posted by Verionia View Post
Why doesn't it look like the pics in the demo? I thought these were free mods?
Yes, they were from the Free version, but the zip file for download is the full version. Have no time to get new screenshoots.

Maria
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  #249  
Old 04-10-2010, 06:06 PM
Amit86 Amit86 is offline
 
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I have been using this great addon for a month now, its great.
Wanted to thank you personaly for the hard work!
If I could add more suggestions you might missed or things you havent tought of it would be the following:
  • Filter tickets by poster
  • Search tickets
  • Mass close tickets (using radio buttons)
  • the ability to "assign" a ticket to a certain technitian
  • statistics of products\departments
  • make permissions per department, only permitted allowed to view\close ticket per department
  • Limit poster to X open tickets
  • add more status's and the ability to change status ourselves
  • Email all related repliers in a ticket when it was replied (like Starred tickets)

Thanks again!
Amit
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  #250  
Old 04-10-2010, 08:45 PM
Dan Clark Dan Clark is offline
 
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Quote:
Originally Posted by MicroHellas View Post
Why I thought that I've corrected it before release. It comes from function getRecordById, because most probably are you using other database than MySQL.

Please try the attached file and let me know if it works.

Maria
Maria,

That was FAST work! It worked PERFECTLY! :up: :up:

Many thanks!!!

Regards,
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  #251  
Old 04-11-2010, 04:30 AM
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fluidswork fluidswork is offline
 
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Great idea ...........
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