HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[PcGamer]

Thanks for the update!

I have one huge problem though. When a user replies to a ticket... Every user in the forum get a private message stating that the ticket has been updated.

I have the following permissions for the "Registered" group:

Can create tickets: Yes
Can Resolve Tickets: Yes
Can Unresolve Tickets: Yes

All other options are set to NO

I also have all other usergroup's options set to NO Only the Adminstrator groupe has Yes to all options.

[WhSox21]

Hmm... Give me a few minutes to check that out!

[Tom1234]

What does "Can Edit Tickets" really mean?

I want to allow registered users to reply to the tickets they've created, but not edit the text of their previous posts to the same ticket. How do I do this?

[deta]

Hello,
I has installed just the topical download version.
Also ran very well.
Only in the group settings I have only one line:

Group can read content? Ja Nein

There fore I lack the other group settings.
Property it still uninstalls sometimes to the test and anew installs.
It no update was done, because I had not installed it before yet.

cu Deta

[WhSox21]

Tom1234 - Just set that to no, but allow them to create new tickets. No matter what they will be allowed to post in thier tickets.

deta - I have no idea what you're trying to say. Sorry, I don't understand!

[Freezerator]

Originally Posted by PcGamer

Thanks for the update!

I have one huge problem though. When a user replies to a ticket... Every user in the forum get a private message stating that the ticket has been updated.

I have the following permissions for the "Registered" group:

Can create tickets: Yes
Can Resolve Tickets: Yes
Can Unresolve Tickets: Yes

All other options are set to NO

I also have all other usergroup's options set to NO Only the Adminstrator groupe has Yes to all options.

I have the same error, every user get's a pm. I don't think this should happen.

[TopeeGuy]

Same problem as PcGamer... I replied to a ticket and every member on the entire forum got a PM saying there had been a reply to the ticket... Hack is crippled and unuseable until this is fixed.

Also, does v1.60 contain the ability for all the members of a department to receive a PM when a new ticket has been placed?

[jugo]

Originally Posted by TopeeGuy

Hack is crippled and unuseable until this is fixed.

Damn dude, give the guy a chance to fix it. That's a pretty harsh remark considering:

1. It's a very good hack if not THE BEST Helpdesk hack.
2. FREE!!
3. Did I mention it's FREE!!

[Tom1234]

Originally Posted by jugo

1. It's a very good hack if not THE BEST Helpdesk hack.
2. FREE!!
3. Did I mention it's FREE!!

It's donation-supported. Now's a good time for everyone to go to the top of this page and throw WhSox21 a few bucks if you find this hack useful.

[WhSox21]

It's been updated. I think I fixed the query. I tested it extensively and it worked properly. Can someone upload it and test it for me ASAP?

All you have to do for verion 1.61 upgrade is overwrite the helpdesk.php file.

[TopeeGuy]

Originally Posted by jugo

Damn dude, give the guy a chance to fix it. That's a pretty harsh remark considering:

1. It's a very good hack if not THE BEST Helpdesk hack.
2. FREE!!
3. Did I mention it's FREE!!

Apologies... it's just that I agree this hack is so cool, would definitely get my vote for hack of the month... been checking this thread twice a day for weeks to see any updates. I guess I was dissapointed with the error.

Though thank you WhSox21 for getting v1.61 out. I'm gonna give this a whirl right now!

[Freezerator]

Originally Posted by WhSox21

It's been updated. I think I fixed the query. I tested it extensively and it worked properly. Can someone upload it and test it for me ASAP?

All you have to do for verion 1.61 upgrade is overwrite the helpdesk.php file.

I will test this, if it works, a small donation will be on your way

{edit}
It seems there is a new problem?
Parse error: parse error, unexpected T_ENCAPSED_AND_WHITESPACE, expecting T_STRING or T_VARIABLE or T_NUM_STRING in /var/www/vhosts/forum.scooterforum.net/forum/helpdesk.php on line 437

[WhSox21]

Lack of updates means lack of money on my part. I'm a college student and I program to pay for things that I need (ie food, a requirement to survive ). So I can't always donate my time to work for free. I've got to use some of my time towards school and paying customers.

No feelings hurt. Just understand in the future that if people donate once in a while to hacks that are worth it, then the creators have no problem spending more time on those projects! Hope you understand!

[WhSox21]

Originally Posted by Freezerator

I will test this, if it works, a small donation will be on your way

Thanks a ton... By the way... A small donation is a donation and in my eyes any donation is worth a donation! So it is much appreciated!

Oh, and don't forget to vote for the hack. The link is at the very top of this page. If no donation, that's the least you can do is to click your mouse twice, eh?

[Freezerator]

Already voted your hack, and my offer still stands