Major Additions - microSUPPORT for vB4

*** Link Removed ***

[w-elbalad.com]

thank u Maria
can i tranz it for arabic ?

[w-elbalad.com]

can u do that for me ?

[E.T.]

Originally Posted by E.T.

Hi,

Is it possible to hide the HelpDesk button in the NAVBAR for users who are not allowed to create tickets ?

So that only users in a special membergroup are seing the HelpDesk button.

thanks in advance.

Regards,
Marcel

Could someone please answer this ?

[valendono]

Originally Posted by ysam

I found a bug that at least in my system exists. Every field that uses getRecordById() fails badly. I can't figure out why you are using direct mysql functions only in that function.

Anyway if anybody has problems not displaying Departments, Products and posters etc.. This is what you have to do.

in microsupport/includes/functions.php

replace

// Get record by Id
function getRecordById($tablename, $id, $rowname = 'id')
{
  global $db, $vbulletin;
  $result = $db->query_read("SELECT * FROM ".TABLE_PREFIX."".$tablename." WHERE ".$rowname."=".$id." LIMIT 1");
  if(!$result) return array ("id" => 0, "name" => '');
  if(mysql_num_rows($result) == 0) return array ("id" => 0, "name" => '');
  $ret = array();
  while($row = mysql_fetch_assoc($result)) {
    $ret = $row;
  }
  mysql_free_result($result);
  return $ret;
}

With..

// Get record by Id
function getRecordById($tablename, $id, $rowname = 'id')
{
  global $db, $vbulletin;
  $result = $db->query_read("SELECT * FROM ".TABLE_PREFIX."".$tablename." WHERE ".$rowname."=".$id." LIMIT 1");
  if(!$result) return array ("id" => 0, "name" => '');
  if($db->num_rows($result) == 0) return array ("id" => 0, "name" => '');
  $ret = array();
  while($row = $db->fetch_array($result)) {
    $ret = $row;
  }
  mysql_free_result($result);
  return $ret;
}

This is for 4.4.2 free version.

-Yiannis

thanks buddy, solved my problem

[MaryTheG(r)eek]

1.- Version 4.6.0 *** NEW FEATURES ***

• Predefinied Replies
• Add a Ticket to F.A.Q (even to multiple categories)
• Technician's emai address for notification moved from General options, to Departments. So now, you can assign per Department, as many email addresses as you like, to be informed for the new tickets and/or replies
• Technician's email reply to member, now contains the reply text.
• Fixed all reported (in my site) bugs.

2.- Upgrade to 4.6.0 from 4.4.2

• Download and unzip microsupport.zip
• Upload support.php to destination, overwriting the old one.
• Import product-microsupport.xml checking to overwrite

Please note that support is limited to installation issues only!!

[Mrwill]

Is it possible to post a forum topic of every ticket? (Like Helpcenter)

[Mrwill]

I receive the below error

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@internetforce.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

[MaryTheG(r)eek]

Originally Posted by Mrwill

I receive the below error

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@internetforce.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Have you cmod 777 the folder microsupport/attachments ?

Maria

[Chuta]

Thanks Maria for the update, I love your product . Working fine on Soporte - vBHispano- vBulletin en Espa?ol

It would be great to include a feature that allows editing of messages.

Thanks again
Best regards.

[Ata123]

My custom style didn't seem to work on the microsupport pages. Adding

{vb:raw headinclude_bottom}

right before

</head>

in the

microsupport_main

template fixed this.