Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Boosted Panda]

Same issue here as Powerful_Rogue

[PaulSonny]

Seems when I started another project I wasnt as careful as I thought I was and it mucked up a lot of phrases. (Transferred them to another product) Meaning the phrases did not export within the product.

Anyway, I'm not entirely sure whether I have caught all the phrases, so if anyone would be willing to try this product and tell if any further phrases are still missing and I will do my best to get everything back to normal.

I appreciate your patience.

Thanks, Paul.

[IR15H]

Thanks, that seems to have fixed most of them, but I found a couple;

ADMIN CP > HelpCenter> Department Management > Add New Department/Edit > Update returns Can not find phrase helpcenter_acp_redirect. It still works fine though.

Additionally, ADMIN CP > Usergroups > Usergroups manager > Edit user Group X

Can Manage Tickets
*BLANK*
Can Close Any Ticket

EDIT:

Also, when adding a new ticket, there is no Priority before the : Low/Medium/High.


EDIT 2:

I also now get a db error when I try to create a new ticket. it says the table helpcenter_department doesn't exist, it does. I have prefixes on my tables, so maybe that's causing the issue. Also, when I deleted all my departments, there is still a blank drop down box when adding a new ticket

[mikexxx]

vBulletin Options > [Also a blank line in the menu]

[PaulSonny]

Further update, try this one guys and let me know.

With regards to the DB error, remove previous version and import this as fresh.

Thanks, Paul.

[IR15H]

The phrases are fixed, but the DB error is still occurring for me.

I uninstalled the old product and checked the tables were dropped, they were. I installed the new product and the tables are back, but it still comes up saying it doesn't exist. The table it says doesn't exist, doesn't exist, as it doesn't have the prefix I've assigned it (it's databasename.helpcenter_department instead of databasename.prefix_helpcenter_department). If anyone else with table prefixes could post saying if they're getting errors too, or even if it's working for them that would help.

[PaulSonny]

Is it possible for me to test on your website?

Thanks, Paul.

[Hostboard]

Fresh install and was surprised to find everything is disaray. Read through and see there were some small complications. Will wait until things are back in sorts.

Thanx for a great modification.

[PaulSonny]

I have updated the original download to include the latest product file to fix a few errors I made.

With regards to your problem Irish, I have uninstall and re-install the HelpCenter product on PaulSonny.com and it worked without any Database Errors so i'm wondering if its something your doing. Can you provide me with a link?

Thanks, Paul.

[Hostboard]

In ACP > HelpCenter Main Settings I do not see any options to set up any departments. Maybe some place else?

NM see there is also a Help Center in the left menu. Can you possibly make all the configuration options in 1 location?