The Arcive of Official vBulletin Modifications Site.

HelpDesk v1.63 · **Released**: 02-26-2005

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

No File Edits!
Ability to turn the HelpDesk off.
Ability to turn the New Ticket option off.
Automated Response to users when tickets are submitted by email or private message.
Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
Departments / Ticket Categories.
Limit usergroups to handle certain department tickets.
Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
New Tickets since last visit to forums.
New Replies since last visit to forums.
Unresolved / Resolved Tickets.
WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.

Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

ChrisBaktis · #**222** 03-07-2005, 12:04 AM

Actually keeping the Add A Link could be good. But all other stuff I would like to get rid of.

Teegtahn · #**223** 03-07-2005, 12:07 AM

Quote:

Originally Posted by WhSox21

You need to give yourself access in the AdminCP to the Departments and Usergroup Settings. Then you need to change the usergroup settings and you should be all set.

Got It. Can I recommend that you add somewhere that "Usergroups" in "Departments" are seperated by commas, and are for viewing that paticular department.

WhSox21 · #**224** 03-07-2005, 12:30 AM

Yea, next version I'm going to make everything a little bit easier to manage. I understand it's rather difficult to understand everything right now.

Teegtahn · #**225** 03-07-2005, 12:42 AM

Quote:

Originally Posted by WhSox21

Yea, next version I'm going to make everything a little bit easier to manage. I understand it's rather difficult to understand everything right now.

I understand the development process involved. Just make sure it stays free for us poor people. This is going to be a kickass addition, and the vB devs would be insane NOT to include this with an offical release further down the line.

WhSox21 · #**226** 03-07-2005, 12:49 AM

Quote:

Originally Posted by Teegtahn

I understand the development process involved. Just make sure it stays free for us poor people. This is going to be a kickass addition, and the vB devs would be insane NOT to include this with an offical release further down the line.

I understand the free addition of this and to be honest I thought about moving it to a paid hack but decided against that for multiple reasons which I won't waste time listing. To be honest, this would be a great addition to vbulletin. For the developers it would be very easy to add. Everything I've done they could change to easily implement into vbulletin. With that said, you could use this rather than the email system and it would work way better. Reporting posts (which is also planned soon) would make life so much easier. With all that said, it would most likely increase sales from people such as hosting companies who could benefit from both a ticket system and a forum. I just think it would be a great addition to the software (maybe a little biased?

)!

computer1 · #**227** 03-07-2005, 04:28 AM

I have download this page nowe
https://vborg.vbsupport.ru/attachmen...chmentid=24527

and nowe its work very nice but howe can I se when ticket has wrigt?.
Can I setup pm or mail so they can se when some one has response for the ticket ??

WhSox21 · #**228** 03-07-2005, 04:34 AM

Quote:

Originally Posted by computer1

I have download this page nowe
https://vborg.vbsupport.ru/attachmen...chmentid=24527

and nowe its work very nice but howe can I se when ticket has wrigt?.
Can I setup pm or mail so they can se when some one has response for the ticket ??

No, not yet. This is planned for the next release, but I can't give a guarentee when that release will be out as I have a busy week ahead of me. The hack has been updated to version 1.53 which fixes a few bugs. If I were you I would click the install button

so you get the updates when they are sent out. This will help you with a few of your problems.

computer1 · #**229** 03-07-2005, 04:48 AM

Thanks for that but howe can I do so unregistered user can send ticket ??

WhSox21 · #**230** 03-07-2005, 04:50 AM

Quote:

Originally Posted by computer1

Thanks for that but howe can I do so unregistered user can send ticket ??

You can't yet. Again as stated in previous posts it will be in a future release. That is why you can't change the Unregistered usergroup and it's missing. :lick:

JayJay · #**231** 03-07-2005, 04:56 AM

The upgrade script doesn't like upgrading at all. It's telling me that I have a duplicate entry... As below:

Code:

Invalid SQL: INSERT INTO phrase (phraseid, languageid, varname, text, phrasetypeid) VALUES (NULL, '0',  'settinggroup_helpdesk', 'Help Desk', '5000')
mysql error: Duplicate entry 'settinggroup_helpdesk-0-5000' for key 2

mysql error number: 1062

Date: Monday 07th of March 2005 01:53:23 AM
Script: http://www.***.com/forum/admincp/helpdesk_install.php?do=upgrade&step=3

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.05569 seconds Memory Usage 2,316KB Queries Executed 25 (?)
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Messages:

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