Major Additions - microSUPPORT for vB4

*** Link Removed ***

[iDrapes]

hey after i installed this plugin my forum is getting an error

Fatal error: Call to undefined function fetch_language_fields_sql() in /home/wizta/public_html/defeatthesystem.com/includes/class_core.php  on line 3557

[mrt12345]

Any word on a upgrade to 4.0.2 yet and the payed version?

[E.T.]

Hi,

Is it possible to hide the HelpDesk button in the NAVBAR for users who are not allowed to create tickets ?

So that only users in a special membergroup are seing the HelpDesk button.

thanks in advance.

Regards,
Marcel

[mp3u]

Hi,
i'm interested in buying the Pro version - or at least in getting some more information about it. I tried on of the links you posted and got a broken link, when I go to www.microhellas.com I have to register before I can see any information about any products - however the register link just takes me to a broken page.
Hope to hear back from you, this is something I am interested in.
Regards,
D

[kf4eok]

I like this idea, looks and works great.
thanks for tho effort put into this.

[Sascha Henken]

I just found this Addon and i?m pretty impressed with this neat little tool :up:

However I have an issue which is so far only charismatic:

When i?ve created a Ticket and i?m watching the Ticket afterwards under "My Tickets", I cannot see the Product and/or Department info, nor the Ticket Title at all. However i?ve specified a Product and Department and i?ve enabled those options as well.

Any clue on this?

I?m using vB 4.0.2

Thank you!

[MaryTheG(r)eek]

Originally Posted by Sascha Henken

I just found this Addon and i?m pretty impressed with this neat little tool :up:

However I have an issue which is so far only charismatic:

When i?ve created a Ticket and i?m watching the Ticket afterwards under "My Tickets", I cannot see the Product and/or Department info, nor the Ticket Title at all. However i?ve specified a Product and Department and i?ve enabled those options as well.

Any clue on this?

I?m using vB 4.0.2

Thank you!

I've corrected it since the early days. Wondering if I haven't released the update here. I need to check my files.

Maria

[Sascha Henken]

Thank you Maria. Short update of my post earlier:

The Title is being displayed. Only the Department and Product is not being displayed when you watch the submitted Ticket under "My Tickets".

Another thing i?ve noticed:

I?m running my forum in english (USA) language. In the Options I can specify an own text for submitted ticket, updated ticket and closed ticket. Regardless what i?m entering there, it is not displayed in the emails at all. Just a standard english text. Is this normal?

Another side question:

Are you probably going to enhance this product so that Ticket Numbers will be generated? And is it possible that probably the person who submitted the Ticket will be notified via either Email or PM or probably both? Or if that is not an option, is it possible to have a visual information visible on the Forum Home when you login such as "Your Ticket Has been updated" or "Please check your Tickets"?

Sorry to bother you with so much info

[Sascha Henken]

Originally Posted by MicroHellas

I've corrected it since the early days. Wondering if I haven't released the update here. I need to check my files.

Maria

Do you have any news on this? I have unininstalled the mod and rebuilt all styles. Then i?ve reinstalled the Mod again but still have the issues. I know this is Beta of course so I shouldn?t ask for support anyway

But it would be nice if there is something else on my forum that probably messes up your Mod. And why do I use Departments if I cannot assign a newly submitted Ticket to a particular Helpdesk Person? Or is Departments just charismatic?

Don?t get me wrong Maria. I?m just trying to understand you Mod and it?s way of operational tasks

Thank you!

[McAtze]

Hi,

a big thanks for this good work.

I've one question:

I've translated this AddOn into german, can i postet it to vbulletin-germany.org with a referal link to this thread?

thx a lot