Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[DubaiHost]

There is something wrong ..

all the words written in the support ticket apears in one line ..
( I mean when you write your post and press Enter ) ..

Exp :

Usual .. the result of ( Blah ,, Enter key ,, Blah ) :

Blah
Blah

But in the support system , the result of ( Blah ,, Enter key ,, Blah ) :

Blah Blah

Hope that this problem can be support ..

[PaulSonny]

I have updated the download to include Jason's latest product file, thanks Jason.

DubaiHost, I will try and replicate the bug now, if I am able to, I will try and find a solution.

Thanks, Paul.

Edit: I have just tried to re-create the problem and everything was ok, it displayed as it should, basically if you press the Enter key it display on the next line as it should.

Thanks, Paul.

[DubaiHost]

Originally Posted by PaulSonny

Edit: I have just tried to re-create the problem and everything was ok, it displayed as it should, basically if you press the Enter key it display on the next line as it should.
Thanks, Paul.

hmmm .. maybe because im using a toolbox ,
can you please allow users in your forum to submit tickets .. so i can try there .

and on which version you made your test , because im working on RC4 now .. and i uploaded the file posted by Jase2 ..

thanks in advance for your support ..

[PaulSonny]

Updated settings on PaulSonny so you should not be able to create a ticket.

Thanks, Paul.

[DubaiHost]

It's the same ..
check this ticket .. http://www.paulsonny.com/forum/helpc...o=ticket&tid=2
you will find all the words in the same line ..

[PaulSonny]

I dont understand, i've just edited one of the replies to that ticket above and pressed enter and hit save and its saved correctly.

I will ask Jason to see what he thinks. Is anybody else having this problem?

Thanks, Paul.

[DubaiHost]

Originally Posted by PaulSonny

I dont understand, i've just edited one of the replies to that ticket above and pressed enter and hit save and its saved correctly.

I will ask Jason to see what he thinks. Is anybody else having this problem?

Thanks, Paul.

Actually ,, i did the same thing but not with the same way .. i used the phpmyadmin , and it gave me a good result ..

so i think the problem is from the copy of helpcenter.php that i got .

Thanks for everything Paul.

[PaulSonny]

Try overwriting your existing helpcenter.php file with the one I have.

Thanks, Paul.

[DubaiHost]

Originally Posted by PaulSonny

Try overwriting your existing helpcenter.php file with the one I have.

Thanks, Paul.

I did, it's with the same result ,, nothing new ..

[PaulSonny]

very strange in deed.

Like I said, will see what Jason thinks.

Thanks, Paul.