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HelpDesk v1.63
Version: 1.63, by WhSox21 WhSox21 is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page
Version: 3.0.7 Rating:
Released: 02-26-2005 Last Update: 04-29-2005 Installs: 230
DB Changes
 
No support by the author.

Feature Request...
If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features
  • No File Edits!
  • Ability to turn the HelpDesk off.
  • Ability to turn the New Ticket option off.
  • Automated Response to users when tickets are submitted by email or private message.
  • Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
  • Departments / Ticket Categories.
  • Limit usergroups to handle certain department tickets.
  • Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
  • New Tickets since last visit to forums.
  • New Replies since last visit to forums.
  • Unresolved / Resolved Tickets.
  • WYSIWYG Editor for replies.
No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #287  
Old 03-09-2005, 04:53 PM
WhSox21 WhSox21 is offline
 
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Quote:
Originally Posted by ESADCG
Ok, did that. Made a little difference. But now I get this error when I try to re-install 1.54.

Invalid SQL: ALTER TABLE `vb3_usergroup` ADD `ticketpermissions` INT(10) UNSIGNED DEFAULT '0' NOT NULL
mysql error: Duplicate column name 'ticketpermissions'

mysql error number: 1060

Date: Wednesday 09th of March 2005 01:47:14 PM
Script: http://****/VB/admincp/helpdesk_inst...install&step=4
Referer: http://****/VB/admincp/helpdesk_inst...install&step=3
You're fine. The install has ran everything that it really needs to run. If you still need to do the template edit to add it to your navbar change the step=4 to step=5 in the url. Then you'll be fine. Your helpdesk should be running fine now.
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  #288  
Old 03-09-2005, 04:58 PM
WhSox21 WhSox21 is offline
 
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Ok, I have fixed the problem with the Usergroup Settings page in IE where it moves down half the page. To fix this problem it's rather simple.

1. Upload helpdesk_install.php to your admincp folder and run it.
2. Click on a link that says Install Templates.

You're done, don't go through any other steps, if you do then it will give you database errors.

Warning: This will update any HelpDesk templates. If you have made any changes save them first and then run this to prevent problems.
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  #289  
Old 03-09-2005, 05:35 PM
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Slave Slave is offline
 
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Quote:
Originally Posted by WhSox21
Ok, I have fixed the problem with the Usergroup Settings page in IE where it moves down half the page. To fix this problem it's rather simple.

1. Upload helpdesk_install.php to your admincp folder and run it.
2. Click on a link that says Install Templates.

You're done, don't go through any other steps, if you do then it will give you database errors.

Warning: This will update any HelpDesk templates. If you have made any changes save them first and then run this to prevent problems.
Lovely .. that did the trick .. thanks ..
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  #290  
Old 03-09-2005, 05:52 PM
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LOTR LOTR is offline
 
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I cant find 2. Click on a link that says Install Templates. on the helpdesk_install.php, where is it actually?

Im using 1.54 now, is it Updates/Adds Templates?
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  #291  
Old 03-09-2005, 06:46 PM
LEAD_WEIGHT LEAD_WEIGHT is offline
 
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Quote:
Originally Posted by LOTR
I cant find 2. Click on a link that says Install Templates. on the helpdesk_install.php, where is it actually?

Im using 1.54 now, is it Updates/Adds Templates?
Example
Code:
http://yourdomain/forums/admincp/helpdesk_install.php?
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  #292  
Old 03-09-2005, 08:34 PM
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LOTR LOTR is offline
 
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LOL.. i know the file lead-weight but i was looking for the Install Templates on the
helpdesk_install file...
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  #293  
Old 03-09-2005, 08:56 PM
gldtn gldtn is offline
 
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Quote:
Originally Posted by LOTR
LOL.. i know the file lead-weight but i was looking for the Install Templates on the
helpdesk_install file...
Download the new version
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
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  #294  
Old 03-09-2005, 09:57 PM
WhSox21 WhSox21 is offline
 
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Quote:
Originally Posted by LOTR
I cant find 2. Click on a link that says Install Templates. on the helpdesk_install.php, where is it actually?

Im using 1.54 now, is it Updates/Adds Templates?
Yes, sorry. That's the link.
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  #295  
Old 03-10-2005, 12:26 AM
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org org is offline
 
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First off WhSox21 - This is a great add-on! I for one appreciate your time and energy put into this!

Request:
Secondly a very userfriendly enhancement would be if you could see the actual number of tickets/replies to the right, for instance: Unresolved tickets (3)

That would make this, in addition to other requests Ive seen, furthermore complete.
Keep up the good work!

(I hope this hasnt been requested already, the thread now spans over 20 pages, so its hard to be certain..)
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  #296  
Old 03-10-2005, 12:34 AM
WhSox21 WhSox21 is offline
 
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Quote:
Originally Posted by org
First off WhSox21 - This is a great add-on! I for one appreciate your time and energy put into this!

Request:
Secondly a very userfriendly enhancement would be if you could see the actual number of tickets/replies to the right, for instance: Unresolved tickets (3)

That would make this, in addition to other requests Ive seen, furthermore complete.
Keep up the good work!

(I hope this hasnt been requested already, the thread now spans over 20 pages, so its hard to be certain..)
Nope, not a request yet. I did have that in there before but it adds extra queries that I didn't think was necessary so I got rid of it. I also have the code for the average time of response which I also took out. I'll add it in as an option next update.
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  #297  
Old 03-10-2005, 09:19 AM
Blackbeard Blackbeard is offline
 
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Is it possible to set it so registered users can reply to anyones helpdesk post but dont have access to the settings section.

In the add depatments area i have put there usergroup in , they can post but not reply to other members post, just we have alot of helpful members and we want to use this as a general helpdesk aswell as a bug reporting center.
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  #298  
Old 03-10-2005, 09:25 AM
WhSox21 WhSox21 is offline
 
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It would take a little bit of editing of the actual code to accomplish this. If you really wanted to do that you could modify the helpdesk.php file and remove the part of the queries where it checks for the userid. Depending on how tomorrow goes I'll see if I can help you out and post a file for you to use. I'll try to release this as a release too.

I really need to start a list of feature requests. I'll try to get something organized here shortly. This week is pretty hectic for me so once I do get something I'll let everyone know.
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  #299  
Old 03-10-2005, 09:33 AM
Blackbeard Blackbeard is offline
 
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Thankyou very much, this would make it so useful for everyone
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  #300  
Old 03-10-2005, 11:14 AM
gldtn gldtn is offline
 
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Sox,

Where can I increase the amount of character to be entered in the Deparment Name? What it's set to right now is too short..

Thank You!
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  #301  
Old 03-10-2005, 01:06 PM
WhSox21 WhSox21 is offline
 
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On Template: helpdesk_departmentlist
Find:
name="department" size="35"

Replace with:
name="department" size="255"
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