The Arcive of Official vBulletin Modifications Site.It is not a VB3 engine, just a parsed copy! |
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#11
05-12-2005, 10:04 AM
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Hrm - We need some kind of spam filtering system for our PMs
 If a PM contains a certain keyword and is not from someone on your buddy list, it gets filtered to a spam folder Satan 
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#14
05-13-2005, 02:53 PM
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Quote:
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#15
05-13-2005, 04:37 PM
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Quote:
here was my thing... im not talking hack authors....they can turn off pms, ignore them whatever but... if your a customer of a company and you pm an employee of that company, the right thing to do is to respond in a prompt and proffesional manner that's just business/public relations 101 unfortunetly most internet companies seem to miss that point im not talking about jelsoft specifically im talking about past experiences with this and that company, once or twice with jelsoft only the difference is, if you're an internet company - you dont have to look that customer in the eye....that leads to lesser customer service because its easier to respond any way you like from a hidden position if you are a brick and mortar company, chances increase that you will be greeted with a smile and a lot of a-kissing  don't get me wrong, theres zillions of brick and mortar companies that have horrible customer service when i run into one, i stop doing business with them and find one that's more attentive to keeping it's customers happy
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#16
05-13-2005, 08:59 PM
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No offence intended, but Customer Service standards are entirely subject to the customer - I find Jelsoft's Customer Service brilliant, but others may not...
I have a job in Retail and you always get the odd customer that is never satisfied, and a test of whether you have your Customer Service up to scratch is if you can get them to walk away feeling a little less dissapointed that they couldn't get what they want... No matter how much Positive feedback you get on your Customer service someone will always have something negative to say, and the negative carries more weight than the positive as always :ermm: Satan
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#17
05-15-2005, 04:10 AM
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Mind you, even though vB.org staff are not paid Jelsoft employees, we are still representatives of Jelsoft, and you as members and customers should expect and deserve a certain level of support and service from us.
So we try our best to provide this.
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