Please Help! Unread counter jumps always back to 1

[Wolver2]

yes yes only 2 got fixed.. @ozzy47

there are 30 more with the issues (reported)

[Wolver2]

Have no idea what else I can do to fix this issue

[Lynne]

Go to your database backup and delete them correctly?

Or, get the list of userids that need to be fixed and query the database for the correct number of pms and insert them into the database manually?

[ForceHSS]

Why not delete pms from admincp/users/Private Message Statistics

[Wolver2]

@Lynne Do you mean this:

I already tried changing the correct numbers of PM's

In table user I changed the fields of "pmunread" from 1 to 0 for that specific user and "pmtotal" from 10 to (minus 1) = 9

But then Vbulletin changes it back to pmunread to 1 after user receives a new pm and reads it. It always comes back.. I dont know why lol.. is there some cache..?

@ForceHSS

I was in panic and diddnt know about deleting via that way.. I usually research first but was sadly in panic.. and diddnt want anyone to open the PMs with virused links

[Lynne]

Are you actually checking the pm tables to verify the numbers you are changing the user fields to? That is what vbulletin looks at.

[Wolver2]

I am trying to understand the PM Table... @Lynne

So I have to find out the PM ID of the PM's he sent.. after that I just delete the entire row of it?

[Lynne]

As posted in a previous post, there are several tables that are effected everytime a user makes a PM. You need to go through them all if you want to change anything.