can anyone please help me

[poetrymansion]

i cant do anything on that site which is showing up, but its defo not mine....

--------------- Added [DATE]1285885965[/DATE] at [TIME]1285885965[/TIME] ---------------

i have just managed to log into the VB.com customer page and i think it says licence expired... now im really confused

[your24hourstore]

well you should have an account at the hosting site that were you can get into cpanel

http://knownhost.com/ go there and find out whos useing your account i guess. get your account passwords for using that site, that what you need to goto to get anything done

[poetrymansion]

it says inactive/expired... would anyone please be prepared to look at this page for me to see what i gotta do

[your24hourstore]

they probibly have a ads page showing where yours should be, sometimes they do that to force you to pay, just ask them to take thier page dwon and so your shows again.

--------------- Added [DATE]1285886197[/DATE] at [TIME]1285886197[/TIME] ---------------

well if you paid the fees it should be reinstated, and they should be able to reset your passwords and stuff, so you have to get control of that account first before anything can be done

[poetrymansion]

i have managed to log into knownhost, and can see account details for the website which should be showing up.... not sure what else im looking at lol

[your24hourstore]

OK their will be an administrative side go into that and look for cpanel, but they may be able to disable that ad page if you ask them , then yours would just start showing

--------------- Added [DATE]1285886926[/DATE] at [TIME]1285886926[/TIME] ---------------

https://support.knownhost.com/

go there and start a ticket

[borbole]

I take it that now everything is solved? I load a vb forum in that domain

http://thepoetrymansion.com/forum/index.php

[poetrymansion]

hi,

the correct website is finally showing thankfully....

all i need now is someone to come to the rescue, and explain the steps needed to get the site back up to date.... i have been told that this site is so old it still runs via a gerbil in a wheel.