Major Additions - microSUPPORT for vB4

*** Link Removed ***

[Charlie98902]

Thank you for this tagged for when VB goes gold.

Question though: Is it going to have the old VB3 look or the new VB4 look? It appears to use the VB3 look.

[Kolbi]

Nice product

[MaryTheG(r)eek]

Originally Posted by Charlie98902

Thank you for this tagged for when VB goes gold.


Question though: Is it going to have the old VB3 look or the new VB4 look? It appears to use the VB3 look.

Your eyesight is perfect:-)) It uses the new deafult VB template. You can see it on the first screenshoots. All other screenshoot are for the vb3 version. I haven't time to get new screenshoots

[Charlie98902]

Okay thanks for the update to my questions. Now get some rest

[Mythotical]

Just so you know, you have an uncached template:

microsupport_support_navbar

[Mythotical]

Found a database error:

Database error in vBulletin 4.0.0 Beta 5:

Invalid SQL:
SELECT * FROM microsupport_departments WHERE id= LIMIT 1;

MySQL Error   : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'LIMIT 1' at line 1
Error Number  : 1064
Request Date  : Sunday, December 13th 2009 @ 06:37:59 PM
Error Date    : Sunday, December 13th 2009 @ 06:37:59 PM
Script        : support.php?do=replyticket&ticketid=
Referrer      : support.php?do=tickets
Classname     : vB_Database
MySQL Version : 5.0.85-community

[g00gl3r]

Brilliant Maria, thanks. Saved for future use.

[MaryTheG(r)eek]

Originally Posted by Steve M

Found a database error:

Database error in vBulletin 4.0.0 Beta 5:
 
Invalid SQL:
SELECT * FROM microsupport_departments WHERE id= LIMIT 1;
 
MySQL Error   : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'LIMIT 1' at line 1
Error Number  : 1064
Request Date  : Sunday, December 13th 2009 @ 06:37:59 PM
Error Date    : Sunday, December 13th 2009 @ 06:37:59 PM
Script        : support.php?do=replyticket&ticketid=
Referrer      : support.php?do=tickets
Classname     : vB_Database
MySQL Version : 5.0.85-community

Yes, there is a post for it before. Maybe I forgot an "if" or "elseif" when any of departments/products is turned off.

Maria

[bart6767]

Thanks very much and cant wait for the fix tomorro .

[Charlie98902]

Another quick question. I assume that if one user posts a ticket that another user can not see it? Meaning the ticket poster can't see other tickets and such. Also is there a way for this to notify you when a ticket poster post replies as a notification? Is that even possible if not current? By notifying I mean like you get a PM it lets you know. Also in the ticket system is there like a auto prefix? To use an example....A person posts a ticket. The ticket automatically says pending or something till a staff member replies then when a staff member replies it have a prefix like awaiting for more info from user or like that if you get my drift. Kind of like when you would post a support ticket to your server people. I'll post a screenie on that. I hope the screenie helps you understand what I am asking. Now this is using some sort of portal but is used as an example only.