Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.7 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.
[] If you choose not to use Automatic Template edit options, full instructions are included in the README file.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.01

Admin File Fixed.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[TheInsaneManiac]

You have no idea how long I have been waiting for this. You are my hero. I have tried many other scripts like osticket thats not for VBulletin and none work. You are awesome. Keep up the great work. I shall nominate you for MOTM!

[echo2kk5]

I've installed this on my 3.6.10 but in the Help Center page there are no options to create a new ticket..all that there is:


Are all the admin settings in > vBulletin Options > HelpCenter Main Settings? There is no Link on the side like the vBulletin Options, Styles & Templates, etc... I see no usergroup permissions at all, anywhere as stated in the mod descriptions. I don't think the admin CP is installing even though that file is uploaded to the correct folder.

I see this in the Readme file:

vBulletin Version: 3.7
Product Version: 1.00 Beta 3
Authors: Paul Cook (PaulSonny) and Jason Abbott (Jase2)
With Thanks To: John Persson (John3971) {Fan Rage} and Leigh Sumpter (Leigh) {New Modifications}
Description: HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.


Is this for 3.6 or 3.7?

[PaulSonny]

This download is for vBulletin 3.6, I may have just forgotten to update the README file.

After reviewing the cpnav and bitfields file I have realised I had forgotten to update those to the new product ID for this version, I have corrected this and is now updated in the download. I suggest everyone updates.

Please re-install and it should work.

Thanks, Paul.

[bazzup]

great work, will wait for a final though,

from the demo anyone can view and reply to tickets even unregisterd will this be the case in the final edition?

regards

[Jase2]

No! The PaulSonny website is for our own use, in ordering ect..

That's why we suggest you try this on a test board, and wait for a 'stable' release.

[DssCrazy]

Probelm found. i just took the new update re did everything and in the left hand colume in the admincp the tciket option no longer show up! Can you please fix?

Thanks

[sbarbz]

Database error in vBulletin 3.6.10:

Invalid SQL:
UPDATE usergroup SET

### UPDATE QUERY GENERATED BY fetch_query_sql() ###
`title` = 'מנהלי אתר',
`description` = '<b>מנהל ומייסד האתר</b>',
`usertitle` = '<b>מנהל ומייסד האתר !</b>',
`opentag` = '<b><font color=\"#ff9933\">',
`closetag` = '</b></font>',
`passwordexpires` = '180',
`passwordhistory` = '360',
`creditpermissions` = '628',
`credit_induction` = '21',
`credit_referral` = '0',
`credit_refbonus` = '0',
`credit_paycheck` = '0',
`credit_active` = '0',
`credit_birthday` = '0',
`credit_repgive` = '0',
`credit_reputation` = '0',
`credit_infraction` = '0',
`credit_thread` = '4',
`credit_threadrate` = '0',
`credit_post` = '0',
`credit_ownthreadpost` = '0',
`credit_postsize` = '0',
`credit_ownthreadview` = '0',
`credit_ownthreadrate` = '0',
`credit_ownthreadreply` = '0',
`credit_ownprofileview` = '0',
`credit_pollmake` = '0',
`credit_pollvote` = '0',
`credit_attachment` = '0',
`credit_sendpm` = '0',
`credit_addevent` = '0',
`credit_addprofpic` = '0',
`credit_profile` = '0',
`credit_donmaxuser` = '-1',
`credit_pastotpost` = '-1',
`credit_pastotuser` = '-1',
`credit_pasawuser` = '-1',
`credit_pasawthread` = '-1',
`credit_saveint` = '0.2',
`credit_maxsave` = '-1',
`credit_loanint` = '0.2',
`credit_maxloan` = '100',
`credit_totloan` = '5000',
`credit_goodgroup` = '0',
`credit_midgroup` = '0',
`credit_badgroup` = '0',
`credit_maxtickets` = '0',
`credit_lotdiscount` = '0',
`ugphelpcenter` = '1',
`forumpermissions` = '1048575',
`genericpermissions` = '503840447',
`solvedthreadpermissions` = '1',
`attachlimit` = '0',
`pmquota` = '65535',
`pmpermissions` = '7',
`pmsendmax` = '65535',
`calendarpermissions` = '63',
`wolpermissions` = '31',
`adminpermissions` = '3',
`genericoptions` = '55',
`profilepicmaxwidth` = '100',
`profilepicmaxheight` = '100',
`profilepicmaxsize` = '65535',
`avatarmaxwidth` = '100',
`avatarmaxheight` = '100',
`avatarmaxsize` = '20000',
`signaturepermissions` = '245759',
`sigpicmaxwidth` = '500',
`sigpicmaxheight` = '100',
`sigpicmaxsize` = '10000',
`sigmaxrawchars` = '0',
`sigmaxchars` = '0',
`sigmaxlines` = '0',
`sigmaxsizebbcode` = '7',
`sigmaximages` = '0',
`awspermissions` = '15'
WHERE usergroupid=6;

MySQL Error : Unknown column 'ugphelpcenter' in 'field list'
Error Number : 1054
Date : Saturday, April 26th 2008 @ 08:35:33 PM
Script : http://****.co.il/admincp/usergroup.php?do=update
Referrer : http://****.co.il/admincp/usergroup....&usergroupid=6
IP Address : ***
Username : ***
Classname : vb_database

in two Version

[PoetJA-1975]

Originally Posted by echo2kk5

I've installed this on my 3.6.10 but in the Help Center page there are no options to create a new ticket..all that there is:


Are all the admin settings in > vBulletin Options > HelpCenter Main Settings? There is no Link on the side like the vBulletin Options, Styles & Templates, etc... I see no usergroup permissions at all, anywhere as stated in the mod descriptions. I don't think the admin CP is installing even though that file is uploaded to the correct folder.

I see this in the Readme file:

vBulletin Version: 3.7
Product Version: 1.00 Beta 3
Authors: Paul Cook (PaulSonny) and Jason (Jase2)
With Thanks To: John Persson (John3971) {Fan Rage} and Leigh Sumpter (Leigh) {New Modifications}
Description: HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.


Is this for 3.6 or 3.7?

Same issue in 3.6.8 PL2 - no lefthand column in AdminCP for HelpCenter options.
At http://JPiCForum.info/helpcenter.php - there's no option to create new ticket - apparently because I haven't set the options... But there are no options o.O

May need to update the attached zip pack to current please.

Thanx,

Jacquii.

[PaulSonny]

Sorry about this guys, its very difficult for me to judge without actually testing on a proper vBulletin 3.6 Installation, im just relying on knowledge and pretty much guess work.

If anyone is willing to possibly give me admin access to a 3.6 Install I will try my best and update the package.

Thanks, Paul.

[PaulSonny]

Right I have released Beta 5 and hopefully sorted out the issues mentioned above along with it.

Please report any problems.

Thanks, Paul.