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PS - HelpCenter
Version: 1.01, by PaulSonny PaulSonny is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page
Category: Add-On Releases - Version: 3.7.x Rating:
Released: 04-15-2008 Last Update: 06-08-2008 Installs: 570
DB Changes Uses Plugins Auto-Templates
Additional Files  
No support by the author.

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #12  
Old 04-17-2008, 01:03 AM
PaulSonny PaulSonny is offline
 
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Quote:
Originally Posted by PoetJA-1975 View Post
Um - the demo link is not working...
Do you have screenshots? ALSO - can work on vB 3.6.8 PL2?

Thanx,

Jacquii.
Sorry about the demo link, i've just been editing a template. Anyway its working now.

I am just in the middle of taking screenshots.

With regards to vBulletin 3.6.8 PL2, I believe it should work, although I have not tested.

Thanks, Paul.
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  #13  
Old 04-17-2008, 01:10 AM
PaulSonny PaulSonny is offline
 
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Screenshots Added.

Thanks, Paul.
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  #14  
Old 04-17-2008, 01:10 AM
rob30UK rob30UK is offline
 
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paul, please dont require people to register to see the demo.... either make the demo public or post up screenshots - either one will make for a much more received mod and more downloads.
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  #15  
Old 04-17-2008, 01:11 AM
rob30UK rob30UK is offline
 
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lol,you just posted as i did. thanks for the screenshots
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  #16  
Old 04-17-2008, 01:11 AM
rob30UK rob30UK is offline
 
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Actually... where are the screenshots?
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  #17  
Old 04-17-2008, 01:13 AM
PaulSonny PaulSonny is offline
 
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They should be in the original modification post rob.

Thanks, Paul.
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  #18  
Old 04-17-2008, 01:14 AM
rob30UK rob30UK is offline
 
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got them, cheers

edit: nice mod.... looks useful
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  #19  
Old 04-17-2008, 02:05 AM
DarkSorrowz DarkSorrowz is offline
 
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Parse error: syntax error, unexpected $end in /home/tibiabid/wareznova/helpcenter.php on line 358

Helpp!! I uploaded everything.
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  #20  
Old 04-17-2008, 04:34 AM
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Stromba Stromba is offline
 
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Quote:
Parse error: syntax error, unexpected $end in /home/fxxxxx/public_html/forum/helpcenter.php on line 358
Same error here run the latest version Vb
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  #21  
Old 04-17-2008, 04:54 AM
youradhere4222 youradhere4222 is offline
 
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Are you planning on removing the requirement to register to view the demo?
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