i just purchased photopost and im disappointed

[odonel]

photoppost pro is great, what is your problem with it import ? i got support real quick...

[Smoothie]

Photopost Pro user for almost 4 years. Chuck @ PP forums has always been helpful when I've had problems. And it integrates fully w/ vB. That's one of the main reasons I bought it.

[imported_infitech]

Originally Posted by Smoothie

Photopost Pro user for almost 4 years. Chuck @ PP forums has always been helpful when I've had problems. And it integrates fully w/ vB. That's one of the main reasons I bought it.

Chuck is the only one providing support at PP. That's just not enough. Photopost is missing some KEY features that all galleries should have. I will give you ONE example - (and it's so simple it's not even funny) LIMIT THE AMOUNT OF FILMSTRIP THUMBNAILS!

You know what - will give you two..... What happened to the Newest/Most popular/Most viewed bar on the top of the gallery as a default option.... This is now a Hack/Mod that needs to be installed. This is a feature that should BE INCLUDED in all gallery scripts.

Another thing about photopost is that the navigation of the whole thing leaves much to be desired.


[edit]
I have been contacted DIRECTLY by the President/CEO of Photopost himself and all my issues have been cleared up.
Unfortunately - I did not do enough research before going ahead and making these claims.
I think Photopost is a great script (which is why i purchased it in the first place) and im sorry if this or any other thread I have posted with slander about the product has had any negative affects on the company itself.

[rnmcd]

Now I'm afraid of PhotoPost Pro. Crap.

[Smoothie]

Originally Posted by imported_infitech

Chuck is the only one providing support at PP. That's just not enough. Photopost is missing some KEY features that all galleries should have. I will give you ONE example - (and it's so simple it's not even funny) LIMIT THE AMOUNT OF FILMSTRIP THUMBNAILS!

You know what - will give you two..... What happened to the Newest/Most popular/Most viewed bar on the top of the gallery as a default option.... This is now a Hack/Mod that needs to be installed. This is a feature that should BE INCLUDED in all gallery scripts.

Another thing about photopost is that the navigation of the whole thing leaves much to be desired.

I've been quite happy with the product and support over @ PP. Not sure why you're having issues. I'm not sure what you mean about limit the amount of FS thumbnails. Which location in PP are you not able to limit these?

Also, as near as I can tell, most (not all) of those options listed above can be shown or not shown on the index page. It suits my needs, but apparently not yours. Sorry to hear about that.

[KW802]

Originally Posted by imported_infitech

Chuck is the only one providing support at PP. That's just not enough.

If you've been to the actual PP support forums, you do realize then that "Michael P" not only gives support but is the primary developer? Then there is Zachariah supporting primarily PP vBGallery. And, of course, there are a couple of volunteers who pop in from time to time.

Have you posted yet in the PP support forums with your issues?

[imported_infitech]

Originally Posted by Smoothie

I've been quite happy with the product and support over @ PP. Not sure why you're having issues. I'm not sure what you mean about limit the amount of FS thumbnails. Which location in PP are you not able to limit these?

Also, as near as I can tell, most (not all) of those options listed above can be shown or not shown on the index page. It suits my needs, but apparently not yours. Sorry to hear about that.

You are not able to limit the amount of filmstrip thumbnails in the "showphoto" page and you are not able to limit the number of characters for an image title in the recent images preview on the indexes

These SHOULD be included features but they are not.

Originally Posted by KW802

If you've been to the actual PP support forums, you do realize then that "Michael P" not only gives support but is the primary developer? Then there is Zachariah supporting primarily PP vBGallery. And, of course, there are a couple of volunteers who pop in from time to time.



Have you posted yet in the PP support forums with your issues?

I have numerous unanswered threads.
I also have posted on threads that I've found that ask the questions i wanted answered - pretty much bumped them, but they go unanswered.

[edit]
I have been contacted DIRECTLY by the President/CEO of Photopost himself and all my issues have been cleared up.
Unfortunately - I did not do enough research before going ahead and making these claims.
I think Photopost is a great script (which is why i purchased it in the first place) and im sorry if this or any other thread I have posted with slander about the product has had any negative affects on the company itself.

[KW802]

Reading some threads over at PP... looks like the vB.com vs. vB.org issue where the user is not happy with being told that modifications that he/she wants is considered a hack/modification and not a standard support issue.

Can't please everyone.

[MPDev]

Originally Posted by imported_infitech

You know what - will give you two..... What happened to the Newest/Most popular/Most viewed bar on the top of the gallery as a default option.... This is now a Hack/Mod that needs to be installed. This is a feature that should BE INCLUDED in all gallery scripts.

There are over 200 configuration items; including being able to display all three items on the main index. If you are talking about the ability to configure all three to display at the top of the index versus Recent at the top and the other two under the categories, well, you got me there - it's not that granular as far as being able to set the location of all three separately.

As far as Chuck not being enough to provide support, I assume you are talking about wanting support for making modifications to the code which falls outside our support system. It's true that our support staff is not obligated to provide modification support, but you will see us in there trying to point people in the right direction as we can. We also offer paid modification development if you want to hire us to do the work for you. For the record, Chuck and I both provide support; although Chuck does most of the work since I also develop the code.

I'm sorry that you have had a less than pleasant experience; we've tried to distinguish between what we support and what we provide as a courtesy for our customers, but some still read the lack of developer involvement in the Modifications area as a lack of support.

[Smoothie]

Originally Posted by imported_infitech

You are not able to limit the amount of filmstrip thumbnails in the "showphoto" page and you are not able to limit the number of characters for an image title in the recent images preview on the indexes

These SHOULD be included features but they are not.

I have numerous unanswered threads.
I also have posted on threads that I've found that ask the questions i wanted answered - pretty much bumped them, but they go unanswered.

Shoulda, coulda, woulda.....Know what? Seems like you didn't fully investigate before buying. If there were specific features you needed (vs demanded), you should have either looked more thoroughly at the script or asked before you plunked down your cash. It amazes me that users don't see what they want and then whine after the purchase because it's not there.

There are unhappy users at every software purchase. If the software is insufficient to satisfy your needs, you're the one to blame. Since you already purchased, if you'd quit you're demanding attitude and try asking or suggesting, you might be suprised as to what can happen.

Just my opinion, your mileage may vary.