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vBSupport v2.0.0 Beta 2 Details »»
vBSupport v2.0.0 Beta 2
Version: 2.0.0 B2, by CMX_CMGSCCC CMX_CMGSCCC is offline
Developer Last Online: Sep 2014 Show Printable Version Email this Page

Version: 3.5.4 Rating:
Released: 08-09-2005 Last Update: 06-10-2007 Installs: 276
DB Changes Uses Plugins Template Edits
Additional Files Is in Beta Stage  
No support by the author.

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff



Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:
Code:
		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>
Add Below:
Code:
<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->
B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:
Code:
<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->
C) Template 'postbit':

Find:
Code:
			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
Add Above
Code:
<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->
ENJOY!!

-CMX

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  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #182  
Old 11-07-2005, 12:05 PM
SB2002 SB2002 is offline
 
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I've got it working on 3.5.1 using the above edit. seems to work just fine. Thanks Neofreaks Check Here
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  #183  
Old 11-08-2005, 09:56 AM
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Detomah Detomah is offline
 
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Quote:
Originally Posted by SB2002
I've got it working on 3.5.1 using the above edit. seems to work just fine. Thanks Neofreaks Check Here
Indeed, same here, works fine for me after that edit.
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  #184  
Old 11-08-2005, 04:23 PM
slvr ralliart slvr ralliart is offline
 
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I installed this and followd the instructions to a T and I get this error msg:


Parse error: parse error, unexpected $ in /home/slvrra/public_html/forums/vBSupport.php on line 1034


please help
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  #185  
Old 11-08-2005, 06:34 PM
slvr ralliart slvr ralliart is offline
 
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anyone wanna help?
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  #186  
Old 11-08-2005, 10:05 PM
slvr ralliart slvr ralliart is offline
 
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hellllooooooooo??

anyone want to give a helping hand here?
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  #187  
Old 11-09-2005, 01:49 AM
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COBRAws COBRAws is offline
 
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Can I select certain usergroups to have support? I dont want everybody sending tickets.

Thanks in advance.
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  #188  
Old 11-10-2005, 11:20 PM
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mtha mtha is offline
 
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CMX, please put this one into a bitfield_support.xml file, and upload to your release, for vB3.5.1

https://vborg.vbsupport.ru/showpost....&postcount=176

it does work.
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  #189  
Old 11-10-2005, 11:34 PM
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mtha mtha is offline
 
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Quote:
Originally Posted by slvr ralliart
I installed this and followd the instructions to a T and I get this error msg:


Parse error: parse error, unexpected $ in /home/slvrra/public_html/forums/vBSupport.php on line 1034


please help

what does "to a T" mean?


Did you make any modification to the vBSupport.php file?

my line 1034 is like this

// check if this user is allowed to reassign tickets

thereis NO $ in there.

if you have different, you might want to download the file again, and reinstall it.


Quote:
Can I select certain usergroups to have support? I dont want everybody sending tickets.

Thanks in advance.
Yes, you actually have to set so that which group can do what.
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  #190  
Old 11-11-2005, 09:23 AM
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D|ver D|ver is offline
 
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still not working for me on 3.5.1 even after doing the changes in the bitfield_support.xml
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  #191  
Old 11-12-2005, 09:32 AM
flosoft flosoft is offline
 
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Quote:
Originally Posted by Neofreaks
This will get it to work for 3.5.1:

Replace the contents of includes\xml\bitfield_support.xml with the following:
Code:
<?xml version="1.0" encoding="ISO-8859-1"?>

<bitfields product="vBSupport">
	<bitfielddefs>
		<group name="ugp">
			<group name="supportpermissions">
				<bitfield name="canadminsupport" group="support_admin_permissions" phrase="support_can_admin_support_tickets" install="2,3,4,5,6,7">1</bitfield>
				<bitfield name="cancreatetickets" group="support_admin_permissions" phrase="support_can_create_tickets" install="2,3,4,5,6,7">2</bitfield>
				<bitfield name="canreplytoowntickets" group="support_admin_permissions" phrase="support_can_reply_to_own_tickets" install="2,3,4,5,6,7">4</bitfield>
				<bitfield name="canreplytoalltickets" group="support_admin_permissions" phrase="support_can_reply_to_all_tickets" install="2,3,4,5,6,7">8</bitfield>
				<bitfield name="candeleteowntickets" group="support_admin_permissions" phrase="support_can_delete_own_tickets" install="2,3,4,5,6,7">16</bitfield>
				<bitfield name="candeleteanyticket" group="support_admin_permissions" phrase="support_can_delete_any_ticket" install="2,3,4,5,6,7">32</bitfield>
				<bitfield name="cancloseowntickets" group="support_admin_permissions" phrase="support_can_close_own_tickets" install="2,3,4,5,6,7">64</bitfield>
				<bitfield name="cancloseanyticket" group="support_admin_permissions" phrase="support_can_close_any_ticket" install="2,3,4,5,6,7">128</bitfield>
				<bitfield name="canopenowntickets" group="support_admin_permissions" phrase="support_can_open_own_tickets" install="2,3,4,5,6,7">256</bitfield>
				<bitfield name="canopenanyticket" group="support_admin_permissions" phrase="support_can_open_any_ticket" install="2,3,4,5,6,7">512</bitfield>
				<bitfield name="canassigntickets" group="support_admin_permissions" phrase="support_can_assign_tickets" install="2,3,4,5,6,7">1024</bitfield>
				<bitfield name="canreassigntickets" group="support_admin_permissions" phrase="support_can_reassign_tickets" install="2,3,4,5,6,7">2048</bitfield>
				<bitfield name="canpostattachments" group="support_admin_permissions" phrase="support_can_post_attachments" install="2,3,4,5,6,7">4096</bitfield>
				<bitfield name="canviewattachments" group="support_admin_permissions" phrase="support_can_view_attachments" install="2,3,4,5,6,7">8192</bitfield>
				<bitfield name="canmanagecategories" group="support_admin_permissions" phrase="support_can_manage_categories" install="2,3,4,5,6,7">16384</bitfield>
				<bitfield name="canupdatecategorytype" group="support_admin_permissions" phrase="support_can_update_categorytype" install="2,3,4,5,6,7">32768</bitfield>
			</group>
		</group>
	</bitfielddefs>
</bitfields>
<!-- CVS: $RCSfile: bitfield_support.xml,v $ - $Revision: 1.0 $ -->
Great! Finally mine works again on 3.5.1 . Big THX for the piece of code
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Powered by vBulletin® Version 3.8.12 by vBS
Copyright ©2000 - 2024, vBulletin Solutions Inc.
X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.05119 seconds
  • Memory Usage 2,340KB
  • Queries Executed 26 (?)
More Information
Template Usage:
  • (1)SHOWTHREAD
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
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Phrase Groups Available:
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Included Files:
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  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
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  • ./includes/class_postbit.php
  • ./includes/class_bbcode.php
  • ./includes/functions_reputation.php
  • ./includes/functions_post_thanks.php 

Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_threadinfo_query
  • fetch_threadinfo
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  • post_thanks_function_post_thanks_off_start
  • post_thanks_function_post_thanks_off_end
  • post_thanks_function_fetch_thanks_start
  • post_thanks_function_fetch_thanks_end
  • post_thanks_function_thanked_already_start
  • post_thanks_function_thanked_already_end
  • fetch_musername
  • postbit_imicons
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • postbit_display_complete
  • post_thanks_function_can_thank_this_post_start
  • pagenav_page
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