Major Additions - microSUPPORT for vB4

*** Link Removed ***

[MaryTheG(r)eek]

Due to lack of free time, I must decrease the time that I'm spending here for support. By having a long thread for each of my 16 mods, most often I'm bypassing questions. That's why for urgent questions please visit my site, where it's easier to support you, by having a thread per question.

Thank you
Maria

[LifesGreatestGift]

I have a question and an issue.

First off, Great Mod!

My issue is that no emails are being sent out from this mod (I registered on your DEV forum under SupportEmailTest)

My question is, how do I display all tickets by default on the Technician page, I hate having to click filter everytime. Default only new tickets are displayed. If I reply, every time I go back, I have to hit filter to display the Work In Progress and closed tickets.

[MaryTheG(r)eek]

Originally Posted by TheWindows7Site

I have a question and an issue.

First off, Great Mod!

Thank you

Originally Posted by TheWindows7Site

My issue is that no emails are being sent out from this mod (I registered on your DEV forum under SupportEmailTest)

What type of email you didn't received? As User or as Technician? As Technician all emails are coming to me. If you didn't got email as user, just check your junk mail folder. For sure works, as there are active installations and nobody reported something like this.

Originally Posted by TheWindows7Site

My question is, how do I display all tickets by default on the Technician page, I hate having to click filter everytime. Default only new tickets are displayed. If I reply, every time I go back, I have to hit filter to display the Work In Progress and closed tickets.

Not only new tickets. By defaults the list shows tickets that need technician's reply. Maybe they are new tickets, or tickets that the user has replied on them. And this is the standard in all scripts. Imagine a webmaster who has 1000 tickets and only 20 of them need action?

Maria

[LifesGreatestGift]

Thanks for the fast reply. Yeah, the emails sent find to the account I registered at your forum. I was using it merely as a test. But I made a demo account on my forum, and created a ticket, and replied with a technician account and no emails were sent to either account.

[MaryTheG(r)eek]

Originally Posted by TheWindows7Site

Thanks for the fast reply. Yeah, the emails sent find to the account I registered at your forum. I was using it merely as a test. But I made a demo account on my forum, and created a ticket, and replied with a technician account and no emails were sent to either account.

Please check if:

1. The mail() function is enabled in your PHP settings. Other emails from vBulletin are working?
2. Most probably you added your test users from your admincp. Have you assigned email address?
3. For technicians. Have you assign email address in microSUPPORT Options?

Maria

[LifesGreatestGift]

The mail() function is enabled in your PHP settings. Other emails from vBulletin are working?

Yes, the mail function seems to work fine with vB. Members get registration emails, PM notification emails etc.

Most probably you added your test users from your admincp. Have you assigned email address?

Yes

For technicians. Have you assign email address in microSUPPORT Options?

Yes

[almty1]

I get technician e-mails but the users do not. Also dont see the users name that created the ticket on the technician menu. I'll try and do some more troubleshooting but have been strapped for time and havnt been able to get to you about it yet.

[3DUInc]

Outstanding and thank you very much!!!

installed and nominated

[RedHacker]

Is it useful when open one ticket to open auto thread notification to the forum...?

[badawidollah]

is it work for VB4.0.1 ?