Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

But that was fixed in beta 3. I may sound like I'm repeating myself, but are you uninstalling the old .xml and not doing an overwrite? This simply isn't happening for me; although I don't have the time to go over the product - as I've got too go.

[King Kovifor]

Originally Posted by Jase2

Hi King Kovifor,

It seems when you're using that hack, and go for a create a ticket in HelpCenter, it gives the title of whatever you did last with that hack. At least that is what has been reported.

Hm... That is definitely an odd conflict. Do you have any more details? Code, tables... etc.

[DssCrazy]

well i will repeat what i did. i tried both version beta3 and beta4 and uploaded all files to ftp and imported xml. i am not overwriting xml over xml i uninstall old and place new.

[Jase2]

Originally Posted by King Kovifor

Hm... That is definitely an odd conflict. Do you have any more details? Code, tables... etc.

Hi King,

This has now been corrected. Seems we were using the same fieldname. Thanks for showing an interest in helping us, though

[Jase2]

Is anyone else running beta 4 having the same problem has DssCrazy? We will then know whether it is user error, or a problem in the code

[ZomgStuff]

Are the majority of the bugs worked out? Is it safe on a live site?

[DssCrazy]

ZomgStuff i seen that you were having the saem problem as i. can you please share with me how you fixed the problem?

Thanks buddy

[ZomgStuff]

Originally Posted by DssCrazy

ZomgStuff i seen that you were having the saem problem as i. can you please share with me how you fixed the problem?

Thanks buddy

Run the install queries located in the xml by hand via phpmyadmin.

[DssCrazy]

Originally Posted by ZomgStuff

Run the install queries located in the xml by hand via phpmyadmin.

You lost me lol

[abrecher]

This is a great mod! I really needed this since my forums have been growing. I can't wait until you have a stable version out.