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vBSupport v2.0.0 Beta 2
Version: 2.0.0 B2, by CMX_CMGSCCC CMX_CMGSCCC is offline
Developer Last Online: Sep 2014 Show Printable Version Email this Page
Version: 3.5.4 Rating:
Released: 08-09-2005 Last Update: 06-10-2007 Installs: 276
DB Changes Uses Plugins Template Edits
Additional Files Is in Beta Stage  
No support by the author.

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff


Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:
Code:
		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>
Add Below:
Code:
<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->
B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:
Code:
<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->
C) Template 'postbit':

Find:
Code:
			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
Add Above
Code:
<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->
ENJOY!!

-CMX

Supporters / CoAuthors

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #172  
Old 11-03-2005, 08:32 AM
jluerken's Avatar
jluerken jluerken is offline
 
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Usergroup permissions are not working for 3.5.1 and I don't see the vBSupport Menu in the admincp anymore :-(
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  #173  
Old 11-03-2005, 10:15 AM
CommuneZoom CommuneZoom is offline
 
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Quote:
Originally Posted by hydrostatic
This hack does not work for vBulletin 3.5.1. At least the usergroup permission system does not.
See the above, in the same boat .

We'll see if an update is released.
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  #174  
Old 11-04-2005, 08:49 AM
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Omranic Omranic is offline
 
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Quote:
Usergroup permissions are not working for 3.5.1 and I don't see the vBSupport Menu in the admincp anymore :-(
Quote:
This hack does not work for vBulletin 3.5.1. At least the usergroup permission system does not.
Any update ??
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  #175  
Old 11-05-2005, 08:55 AM
Marv Marv is offline
 
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Thanks for the mod,

I haven?t read the whole thread by now (getting waaay toooo long), but is there an option to send a email or PN to $selectedusergroups[e.g mods/admins] at the time a new ticket has been created ? So the response time could by cut down to a minimum. Today it?s like google?s "I feel lucky"-option wether you had a look into the helpdesk and found a new ticket (and had to recognize uhh..surprise, surprise - it?s two weeks old) - or not.

Is this already implemented? As it seems it doesn?t send those eMails actual (or I have done something completly wrong )

Any chance to get this feature ?
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  #176  
Old 11-05-2005, 09:30 AM
Xplorer4x4 Xplorer4x4 is offline
 
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Ummj just a thought but try reinstalling the product :ermm:
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  #177  
Old 11-05-2005, 11:42 AM
Neofreaks Neofreaks is offline
 
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This will get it to work for 3.5.1:

Replace the contents of includes\xml\bitfield_support.xml with the following:
Code:
<?xml version="1.0" encoding="ISO-8859-1"?>

<bitfields product="vBSupport">
	<bitfielddefs>
		<group name="ugp">
			<group name="supportpermissions">
				<bitfield name="canadminsupport" group="support_admin_permissions" phrase="support_can_admin_support_tickets" install="2,3,4,5,6,7">1</bitfield>
				<bitfield name="cancreatetickets" group="support_admin_permissions" phrase="support_can_create_tickets" install="2,3,4,5,6,7">2</bitfield>
				<bitfield name="canreplytoowntickets" group="support_admin_permissions" phrase="support_can_reply_to_own_tickets" install="2,3,4,5,6,7">4</bitfield>
				<bitfield name="canreplytoalltickets" group="support_admin_permissions" phrase="support_can_reply_to_all_tickets" install="2,3,4,5,6,7">8</bitfield>
				<bitfield name="candeleteowntickets" group="support_admin_permissions" phrase="support_can_delete_own_tickets" install="2,3,4,5,6,7">16</bitfield>
				<bitfield name="candeleteanyticket" group="support_admin_permissions" phrase="support_can_delete_any_ticket" install="2,3,4,5,6,7">32</bitfield>
				<bitfield name="cancloseowntickets" group="support_admin_permissions" phrase="support_can_close_own_tickets" install="2,3,4,5,6,7">64</bitfield>
				<bitfield name="cancloseanyticket" group="support_admin_permissions" phrase="support_can_close_any_ticket" install="2,3,4,5,6,7">128</bitfield>
				<bitfield name="canopenowntickets" group="support_admin_permissions" phrase="support_can_open_own_tickets" install="2,3,4,5,6,7">256</bitfield>
				<bitfield name="canopenanyticket" group="support_admin_permissions" phrase="support_can_open_any_ticket" install="2,3,4,5,6,7">512</bitfield>
				<bitfield name="canassigntickets" group="support_admin_permissions" phrase="support_can_assign_tickets" install="2,3,4,5,6,7">1024</bitfield>
				<bitfield name="canreassigntickets" group="support_admin_permissions" phrase="support_can_reassign_tickets" install="2,3,4,5,6,7">2048</bitfield>
				<bitfield name="canpostattachments" group="support_admin_permissions" phrase="support_can_post_attachments" install="2,3,4,5,6,7">4096</bitfield>
				<bitfield name="canviewattachments" group="support_admin_permissions" phrase="support_can_view_attachments" install="2,3,4,5,6,7">8192</bitfield>
				<bitfield name="canmanagecategories" group="support_admin_permissions" phrase="support_can_manage_categories" install="2,3,4,5,6,7">16384</bitfield>
				<bitfield name="canupdatecategorytype" group="support_admin_permissions" phrase="support_can_update_categorytype" install="2,3,4,5,6,7">32768</bitfield>
			</group>
		</group>
	</bitfielddefs>
</bitfields>
<!-- CVS: $RCSfile: bitfield_support.xml,v $ - $Revision: 1.0 $ -->
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  #178  
Old 11-05-2005, 11:51 AM
LiQuid ArroW LiQuid ArroW is offline
 
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It doesn't seem to work me either, when I set the permission stuff I get a mysql error, but it says that it have saved the permission settings.

mysql_real_escape_string() expects parameter 1 to be string, array given in /includes/class_core.php on line 635

Any help is appreciated.
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  #179  
Old 11-06-2005, 02:48 AM
hydrostatic hydrostatic is offline
 
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LiQuid ArroW: Try rebuilding bitfields.
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  #180  
Old 11-06-2005, 08:23 PM
jimmyboy jimmyboy is offline
 
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not working. with 351.....
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  #181  
Old 11-07-2005, 09:11 AM
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Omranic Omranic is offline
 
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Quote:
<?xml version="1.0" encoding="ISO-8859-1"?>

<bitfields product="vBSupport">
<bitfielddefs>
<group name="ugp">
<group name="supportpermissions">
<bitfield name="canadminsupport" group="support_admin_permissions" phrase="support_can_admin_support_tickets" install="2,3,4,5,6,7">1</bitfield>
<bitfield name="cancreatetickets" group="support_admin_permissions" phrase="support_can_create_tickets" install="2,3,4,5,6,7">2</bitfield>
<bitfield name="canreplytoowntickets" group="support_admin_permissions" phrase="support_can_reply_to_own_tickets" install="2,3,4,5,6,7">4</bitfield>
<bitfield name="canreplytoalltickets" group="support_admin_permissions" phrase="support_can_reply_to_all_tickets" install="2,3,4,5,6,7">8</bitfield>
<bitfield name="candeleteowntickets" group="support_admin_permissions" phrase="support_can_delete_own_tickets" install="2,3,4,5,6,7">16</bitfield>
<bitfield name="candeleteanyticket" group="support_admin_permissions" phrase="support_can_delete_any_ticket" install="2,3,4,5,6,7">32</bitfield>
<bitfield name="cancloseowntickets" group="support_admin_permissions" phrase="support_can_close_own_tickets" install="2,3,4,5,6,7">64</bitfield>
<bitfield name="cancloseanyticket" group="support_admin_permissions" phrase="support_can_close_any_ticket" install="2,3,4,5,6,7">128</bitfield>
<bitfield name="canopenowntickets" group="support_admin_permissions" phrase="support_can_open_own_tickets" install="2,3,4,5,6,7">256</bitfield>
<bitfield name="canopenanyticket" group="support_admin_permissions" phrase="support_can_open_any_ticket" install="2,3,4,5,6,7">512</bitfield>
<bitfield name="canassigntickets" group="support_admin_permissions" phrase="support_can_assign_tickets" install="2,3,4,5,6,7">1024</bitfield>
<bitfield name="canreassigntickets" group="support_admin_permissions" phrase="support_can_reassign_tickets" install="2,3,4,5,6,7">2048</bitfield>
<bitfield name="canpostattachments" group="support_admin_permissions" phrase="support_can_post_attachments" install="2,3,4,5,6,7">4096</bitfield>
<bitfield name="canviewattachments" group="support_admin_permissions" phrase="support_can_view_attachments" install="2,3,4,5,6,7">8192</bitfield>
<bitfield name="canmanagecategories" group="support_admin_permissions" phrase="support_can_manage_categories" install="2,3,4,5,6,7">16384</bitfield>
<bitfield name="canupdatecategorytype" group="support_admin_permissions" phrase="support_can_update_categorytype" install="2,3,4,5,6,7">32768</bitfield>
</group>
</group>
</bitfielddefs>
</bitfields>
<!-- CVS: $RCSfile: bitfield_support.xml,v $ - $Revision: 1.0 $ -->

any one tried this solve & vbsupport works fine without any problems with 3.5.1 ?
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Powered by vBulletin® Version 3.8.12 by vBS
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X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.06035 seconds
  • Memory Usage 2,344KB
  • Queries Executed 26 (?)
More Information
Template Usage:
  • (1)SHOWTHREAD
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
  • (1)ad_showthread_beforeqr
  • (6)bbcode_code
  • (4)bbcode_quote
  • (1)footer
  • (1)forumjump
  • (1)forumrules
  • (1)gobutton
  • (1)header
  • (1)headinclude
  • (1)modsystem_post
  • (1)navbar
  • (6)navbar_link
  • (120)option
  • (1)pagenav
  • (1)pagenav_curpage
  • (4)pagenav_pagelink
  • (2)pagenav_pagelinkrel
  • (11)post_thanks_box
  • (11)post_thanks_button
  • (1)post_thanks_javascript
  • (1)post_thanks_navbar_search
  • (11)post_thanks_postbit_info
  • (10)postbit
  • (11)postbit_onlinestatus
  • (11)postbit_wrapper
  • (1)spacer_close
  • (1)spacer_open
  • (1)tagbit_wrapper 
Phrase Groups Available:
  • global
  • inlinemod
  • postbit
  • posting
  • reputationlevel
  • showthread
Included Files:
  • ./showthread.php
  • ./global.php
  • ./includes/init.php
  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
  • ./includes/modsystem_functions.php
  • ./includes/functions_bigthree.php
  • ./includes/class_postbit.php
  • ./includes/class_bbcode.php
  • ./includes/functions_reputation.php
  • ./includes/functions_post_thanks.php 
Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_threadinfo_query
  • fetch_threadinfo
  • fetch_foruminfo
  • style_fetch
  • cache_templates
  • global_start
  • parse_templates
  • global_setup_complete
  • showthread_start
  • showthread_getinfo
  • forumjump
  • showthread_post_start
  • showthread_query_postids
  • showthread_query
  • bbcode_fetch_tags
  • bbcode_create
  • showthread_postbit_create
  • postbit_factory
  • postbit_display_start
  • post_thanks_function_post_thanks_off_start
  • post_thanks_function_post_thanks_off_end
  • post_thanks_function_fetch_thanks_start
  • post_thanks_function_fetch_thanks_end
  • post_thanks_function_thanked_already_start
  • post_thanks_function_thanked_already_end
  • fetch_musername
  • postbit_imicons
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • postbit_display_complete
  • post_thanks_function_can_thank_this_post_start
  • pagenav_page
  • pagenav_complete
  • tag_fetchbit_complete
  • forumrules
  • navbits
  • navbits_complete
  • showthread_complete