The Arcive of Official vBulletin Modifications Site.It is not a VB3 engine, just a parsed copy! |
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HelpDesk v1.63 Details »» | |||||||||||||||||||||||||
Feature Request... If you're interested in requesting a feature please use the form on this page:http://www.hackvb.com/helpdesk.php Description: This is a ticket support system. Your members can now open up tickets rather than email you all the time. Features
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin.. 1 Template Modification This only has one template modification and that is to the navbar if you want a link there. How-tos: Giving Access to the Departments and Usergroup Settings Usergroup Settings Managing Departments Installed? Please click install if you install so you get notifications of all the latest bug fixes and feature addons. Bug Fixes / Feature Additions: v1.00 - Initial Release v1.01 - Added template caching for a slight performance increase. Thanks to: princeton v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options. v1.03 - Uninstall section added to the install script. v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added. v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder. v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer. v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors. v1.54 - Bug fixes. Fixes the problem with the install script with one table. v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE. v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature. v1.61 - Bug fixes. v1.62 - Parse error fix. v1.63 - Really fixed the permission errors. Donations: Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks? Show Your Support
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Comments |
#242
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First off what exactly is this for? This option is to give certain usergroups the ability to manage the departments and usergroup settings. Once a usergroup is given access then there will be two links on the left hand side once you access helpdesk.php. Here is how you go about doing this:
Now we're done with that part! |
#243
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Usergroup settings. OK this is one of the most important sections. This is where you're going to limit the usergroup's settings based on their ability to do actions in the helpdesk. It's fairly simple to understand but here is what I would recommend setting for a few of the usergroups:
Any usergroup that you just want the ability to create tickets and not manage anything. This would be usergroups such as Registered Members. I would set the settings to something like this: Registered Users: Can Create Tickets - Yes Can Edit Tickets - Yes Can Delete Tickets - Yes Can Resolve Tickets - Yes Can Unresolve Tickets - Yes Can Claim Ownership of Tickets - No Can Unclaim Ownership of Tickets - No Can Edit Any Ticket - No Can Delete Any Ticket - No Can Resolve Any Ticket - No Moderators: Can Create Tickets - Yes Can Edit Tickets - Yes Can Delete Tickets - Yes Can Resolve Tickets - Yes Can Unresolve Tickets - Yes Can Claim Ownership of Tickets - Yes Can Unclaim Ownership of Tickets - Yes Can Edit Any Ticket - No Can Delete Any Ticket - Yes Can Resolve Any Ticket - Yes Administrators: Can Create Tickets - Yes Can Edit Tickets - Yes Can Delete Tickets - Yes Can Resolve Tickets - Yes Can Unresolve Tickets - Yes Can Claim Ownership of Tickets - Yes Can Unclaim Ownership of Tickets - Yes Can Edit Any Ticket - Yes Can Delete Any Ticket - Yes Can Resolve Any Ticket - Yes Can Unresolve Any Ticket - Yes You can set this to how you desire but they will need to be set for each usergroup. After the installation every usergroup will be set to 'No' for every option. Unregistered Users - You cannot yet allow unregistered users to create tickets. This will be released in a future version! |
#244
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Departments, what is this section for? Well this is where you will create and manage your departments. The usergroup setting in this area is for usergroups who have access to manage the departments not the usergroups who can create tickets for that department. These usergroups should once again be seperated by commas. The display order is for just that. Which order you would like the departments to be displayed when they are in the drop down menu. That's basically all you need to know for this section.
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#245
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Would u like to see my forum and see what I did wrong cause I still can not figure it out I do have the Helpdesk in vb. options but I do not see how to set it up pass the edit
Usergroups With Department Access and Usergroup Settings Which usergroups would you like to give access to managing the departments and usergroup settings? (Seperated by commas. Example: 5,6,7) I set it up as 1,2,5,6,7 I do not see or really know where to find that list u provided I give u access and then u may tell me if is installed properly. http://www.theundergroundsource.com...incp/index.php? pm me |
#246
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I sent you a reply earlier saying you need to install the tables. You have still yet to run the install file. Read the text file provided with the zip file.
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#247
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excellent work! thanks for sharing!
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#248
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Quote:
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#249
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Quote:
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#250
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WhSox21
this what i see do I click on 1 then it goes to 2 and it suppose to go to 3 but it skips and goes to 4 then 5,6 or do I just click on "Click here to begin the installation process -->" Preview http://img45.exs.cx/my.php?loc=img45&image=test0pv.png |
#251
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You do exactly what that says:
"Click here to begin the installation process -->" That will begin the installation process for you. I've checked the code and it's all correct for the installation and I've yet to have anyone else have this problem? |
#252
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Ok I did that but I do not see how I able to do this part . I went to admincp --> Usergroups--> Usergroup Manager--> Administrators , Moderators & Super Moderators--> Edit Usergroup (id=5,6,7) and only saw these options
Usergroup: Administrators (id: 6) Usergroup Options General Permissions Forum Viewing Permissions Post / Thread Permissions Attachment Permissions Poll Permissions Picture Uploading Permissions Private Message Permissions Calendar Permissions Who's Online Permissions User Reputation Permissions User Note Permissions Administrator Permissions But I did not see the Can create ticket or anything like it Quote:
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#253
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Quote:
https://vborg.vbsupport.ru/showpost....&postcount=242 That's how you get access the one under that post is how you give usergroups access: https://vborg.vbsupport.ru/showpost....&postcount=243 |
#254
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http://img209.exs.cx/my.php?loc=img209&image=16uq.png
http://img209.exs.cx/my.php?loc=img209&image=25hh.png http://img209.exs.cx/my.php?loc=img209&image=32st.png http://img209.exs.cx/my.php?loc=img209&image=47oz.png I really have no clue at this I can not see anything change here. unless my IE is not letting see it but it would of left empty space or an X :disappointed: |
#255
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It's on the helpdesk.php file not in the AdminCP. Try going to HelpDesk.php but make sure your usergroupid is in the list.
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#256
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Quote:
Oh I feel so dumb for this and thanks for the help u been given all day This is the link and it been in front of me all day Code:
http://www.example.com/forums/helpdesk.php?do=departments |
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